MHI Talent Solutions | Manager of OMS & Inventory Systems

Job DescriptionJob Description

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Manager of OMS & Inventory Systems will own the OMS and inventory roadmap, driving critical capabilities across order routing, split shipments, inventory visibility and exception handling — ensuring seamless order orchestration and fulfillment across all channels. Additionally, you will be accountable for inventory accuracy within the OMS, proactively reducing order cancellations caused by integration issues, and partnering across functions to deliver a best-in-class customer experience.

Role: Manager of OMS & Inventory Systems

Location: Los Angeles, California

Status: MHI is a successful managed services partner and now assisting with their key direct hire needs

Key Qualifications/Responsibilities:

Responsibilities

Roadmap Ownership & Strategy

• Define and own the product roadmap for OMS & 3PL integrations.
• Drive roadmap prioritization for;
• Advanced order routing rules.
• Split logic optimization (multi-node fulfillment).
• Robust exception handling frameworks and processes.
• Inventory accuracy and visibility across systems.

OMS & Fulfillment Execution

• Partner with Operations and Operations to ensure seamless order orchestration and fulfillment.
• Monitor and improve inventory accuracy in OMS — ensuring alignment with ERP and fulfillment nodes.

Hands-on ownership of integration flows across OMS, ERP, 3PL, WMS, and customer-facing platforms (eCommerce, POS).

• Proactively reduce order cancellations caused by integration, timing, or system gaps.
• Define, monitor, and continuously improve key OMS KPIs (e.g., order cancellation %, exception rates, latency).

Incident Management & Continuous Improvement

• Own the triage process for OMS/Inventory-related issues — serve as primary point of contact for coordinating triage across IT, Operations, Customer Service, and external vendors.
• Lead root cause analysis (RCA) and post-mortem processes — ensure issues are documented, understood, and drive actionable remediation and long-term prevention.
• Manage production support pipeline for OMS/Inventory systems — triage, prioritize, and coordinate fixes and enhancements.

Skills, Knowledge & Expertise

• 5+ years of experience in Order Management Systems (OMS) and Supply Chain operations managing product or engineering roles.
• Hands-on experience working with integration platforms (Celigo, Boomi, MuleSoft, or similar).
• Familiarity with OMS such as Teamwork Commerce or similar platforms is a strong plus.
• Familiarity with Django-based tools is a plus
• Basic SQL skills and experience with API-based architecture
• Working knowledge of SDLC, change management, and system mapping practices.

Company Benefits include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.

Salary range: $150,000 - $175,000