Inside Sales, Technical Customer Support Representative (Electric Motors) in Glen Ellyn

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Job DescriptionJob Description

We are seeking a dedicated and customer-focused Electrical Motor Customer Service Specialist to join our dynamic team. In this role, you will play a vital part in assisting customers with their electric motor needs, including sales, service, and repair. Your collaborative approach and technical knowledge will help ensure our customers receive exceptional support and solutions.

Key Responsibilities:

- Assist customers with inquiries related to electric motors, including sales, service, and repair needs

- Collaborate closely with the outside sales team to understand customer requirements and provide technical support

- Coordinate with shop personnel to facilitate motor repairs and service requests

- Provide technical guidance and product information to customers to help them make informed decisions

- Maintain accurate records of customer interactions and service requests

- Follow up with customers to ensure satisfaction and resolve any ongoing issues

Skills and Qualifications:

- Previous experience in customer service, technical support, or sales within the electrical or motor industry

- Strong knowledge of electric motors, their applications, and repair processes

- Excellent communication and interpersonal skills

- Ability to work effectively as part of a team and coordinate with multiple departments

- Problem-solving skills and attention to detail

- High school diploma or equivalent; technical certification or relevant training is a plus

Compensation:

$55,000 - $65,000 DOQ

Join our team and be part of a company that values teamwork, technical expertise, and customer satisfaction. We offer opportunities for growth and development in a supportive environment dedicated to excellence.

• 3-5 yrs. industry experience/knowledge of Electric Motors (foreign and domestic motors and parts)
• Proficient with Microsoft office and internet tools
• Excellent verbal and written communication skills
• A positive "Can Do" attitude is a must
• Must be an independent self starter, as well as a team player
• Ability to multi-task in a fast paced environment

Compensation details: 55000-65000 Yearly Salary

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