Human Resources Contact Center Lead

Positions are open to Mexican Citizens and official residents of Mexico.Location: Guadalajara (hybrid).Strong English communication skills required.Please summit your resume in english versionIntroduction to Role:Are you ready to delve into intellectually stimulating work? We are seeking an Advice & Guidance Lead for the US and Canada, reporting to the Americas Advice & Guidance Director. You will be leading a team to deliver outstanding support to Line Managers & Employees on a wide range of people activities. This role is the first point of contact for HR related queries and is responsible for implementing policies and guaranteeing adherence. Accountabilities:You will handle people services Advisory & support delivery in a geographic area, delivering HR programs and plans that support the organisation’s objectives. You will supervise others to deliver core HR processes, including HRBP support, reward, performance management and recruitment. You will also play a key connecting role in service delivery between GBS PS Towers (Advice & Mentorship, Workforce Data Services, Talent Acquisition Operations, and Global Payroll & Time). Your role will also involve driving automation and simplification of processes and being a Workstream Lead for GBS People Services across multiple global projects.Essential Skills/Experience:- Experience/comfort in working with and leading senior stakeholders across the business - Fluent English- Meticulous and analytical thinking- Experience with Workday, ServiceNow, and emerging HR digital/automation tools - Independent and collaborate worker- Developed commercial and analytical skills- Proficiency in Microsoft platforms.Desirable Skills/Experience:- Post Graduate HR Qualification- Professional HR Qualification- PowerBIWhen we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.Why AstraZeneca?Join a talented global team that's powering AstraZeneca to better serve patients, every day. We're here to help unlock the power of what science can do and ultimately have a big impact on patients' lives. We offer our expertise, and leverage exciting new technology and digital innovations, to accelerate AstraZeneca's evolution. We do all of it strategically, looking ahead to the new challenges we'll face and improving the way the enterprise operates today. With countless opportunities available, this is the place to build an unrivalled reputation. And, as you take your career in new directions and to even greater heights you'll be rewarded for your successes.Ready to make a difference? Apply now to join our team!Date Posted25-Jun-2024Closing Date27-Jun-2024