HPE Customer Support Representative

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.



As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests. Your role will be crucial in ensuring the smooth execution of back-office functions and supporting the entire sales cycle process. You'll provide essential assistance to our sales representatives, expertly managing incoming requests and directing them to the right individuals.



Your role:



Outbound partner engagement to support business needs

Driving a high level of quality service support across the entire business

Perform detailed date entry in line with pre-defined processes

Management of incoming emails and calls from internal and external colleagues and partners

Manage escalations through customer and partner engagement

Own opportunities and manage them through the sales cycle Your profile:



Strong administration skills

Excellent organization and interpersonal skills

Experience working to tight deadlines with attention to detail

A background in customer services or within a similar role would be advantageous

Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI



Why you'll love it here:



Innovative Environment: Join a team that's all about breaking new ground in tech

Working hours: Monday to Friday 9am - 5.30pm and so there is no weekend working!

Competitive Salary: Earn £23,800 - £25,000 depending on experience

Make An Impact: Work for a company that cares about sustainability and giving back

Mentorship Isn't Just a Buzzword: You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager



Benefits:



Career progression

Fully paid training on the job training

25 days annual leave plus 8 bank holidays

Company pension

Hybrid working

Employee discounts

Free parking

Sociable working hours