Hospitality Operations Manager

Job DescriptionJob DescriptionClient Ambassador Strategist

Join the mission to change the client experience in veterinary care.

Welcome to Veterinary United—a vision-driven, community-focused network of 20 veterinary clinics across Michigan. We’re here to make a positive, lasting impact on veterinary medicine, and that starts with how our clients feel the moment they walk through our doors.

We’re searching for a Client Ambassador Strategist—someone with hospitality, hotel, or service-industry experience who understands how to lead warm, inclusive, and efficient front-desk teams. This is a key leadership role on our Learning & Development team, dedicated to transforming the client experience across Veterinary United clinics.

What You’ll Do

As the Client Ambassador Strategist, you’ll guide and support our front-desk (Client Ambassador) teams to ensure a consistently high-quality, human-first client experience. You will:

• Build training plans and onboarding systems for Client Ambassadors (CAs)

• Conduct site visits to provide real-time coaching and support

• Partner with CA Leads and clinic leadership to enhance team communication

• Improve systems and processes that strengthen the client journey

• Serve as a liaison between front-desk teams and our home office

• Lead initiatives to support client interaction, communication, and professional development

• Use tools like Basecamp to stay connected across multiple teams and locations

Who You Are

You’re someone who thrives in fast-paced, people-first environments and believes every client deserves a warm, thoughtful experience. You enjoy training, coaching, and developing others—and you're passionate about making a difference.

Ideal candidates have:

• Hospitality or hotel background (strongly )

• Experience leading or coaching front-desk or client service teams

• Excellent communication and organizational skills

• Veterinary or clinical experience (a plus, but not required)

• A growth mindset and passion for culture, community, and teamwork

• A drive to help veterinary medicine evolve into a more people- and patient-focused field

What We Offer

• Competitive base salary

• Paid time off

• Monthly healthcare stipend

• Dental and vision plan options

• Planet Fitness membership

• 401(k) with match after one year

• A supportive, fun, and mission-driven team

• The chance to shape what veterinary client care should look like

Be the change you want to see.
Join us in creating a more positive, collaborative, and human-centered veterinary experience—starting at the front desk.