Head of Software Engineering Customer Fulfilment and OMS

Job Description

£10B+ Global Retail Brand - Head of Software Engineering Customer Fulfilment and Order Management Systems Transformation

Modern flexible environment / WFH.

Competitive salary package of c £130-152K base + Superb 12% Pension + Industry Leading Bonus mechanism, share scheme, Health and Medical scheme, 29 Days Holiday and much much more.

Potential package of c £200K+

This iconic, award-winning and world-renowned £10B + multichannel retail brand have been trading for more than 100 years, for most of which they have held a prominent position in the FTSE 100. This household name have a superb reputation for quality and are rated as one of the UK's most respected employers.

My client are changing the way they do things, and putting industry leading innovation at the heart of how they operate; they need a stellar engineering team to make it happen. You'll be joining one of the most iconic brands in the UK on its most exciting cycle yet. They are more integrated and product led in their tech teams than ever before: learning, changing, and adapting constantly, with millions of people benefiting from your work every single day.

The Role

Are you an experienced Head of Software Engineering looking to bring technical expertise and operational excellence to their growing teams. In partnership with their Product and Delivery teams, you'll work with teams to design, build, and maintain robust solutions, while playing a key role in establishing a best-in-class software engineering culture!

As this iconic brand evolve, they are looking for individuals to join them in transforming our engineering environment, employing pioneering technologies, and creating exceptional work. Your creativity, curiosity, and confidence will empower their multidisciplinary engineering teams and help tackle real problems for our customers and colleagues!

• Stores - UK stores 1000+ stores, 12M transactions per week, 500 franchises, Operating in 100+ countries through franchises.
• Website - 10M visits per week, 2M orders per week, £100M revenue per week
• 55K employees in UK - 600 full time UK technology personnel, a further 1500 contractors, with aspirations to grow UK tech personnel.

Scope: Fulfilment Capabilities and Order Management Systems ( OMS )

The beating heart of a thriving £5bn omnichannel operation is where you come in, as the engineering leader for our Fulfilment Capabilities Product Group. You will drive the technical strategy for our fulfilment platform, the lifeline that connects our products to customers, and ensuring that every post-purchase experience exceeds expectations.

You will be responsible for fulfilment services that span multiple product groups with a diverse set of fulfilment propositions, from Food, to Clothing & Home, to Build To Order, to Flowers, and integrating with our warehouse and supply chain systems.

We are in the process of migrating from cloud-deployed legacy systems (IBM OMS Sterling) to a fully distributed domain-driven architecture that will unlock massive business agility and benefit.

To be successful in this role, you will need a deep understanding of retail order fulfilment processes with expert knowledge of order processing, inventory management, warehousing, distribution, and logistics.

Tech Stack

• Java/Micronaut on the backend.
• Deployed to the Azure cloud platform.
• Github Enterprise for source control.
• New Relic for observability.
• Kafka for events.

Key Accountabilities & Responsibilities

The Head of Software Engineering role is the embodiment of ‘solving problems through technology’ with key responsibilities as follows:

Leadership and Management: Lead Software Engineering Managers to build quality, reliable software. Lead all aspects of their skill development, cultivate a growth mindset, and ensure they adhere to our technology standards and policies. Champion the implementation of the technical strategy and the North Star principles.

Collaboration and Communication: Develop strong relationships with Product and Delivery teams to address problems and prioritise tasks. Communicate decisively with senior business partners and engage with product colleagues to drive customer value.

Strategic Planning: Work with the team to create and drive the tech strategy for our omni-channel architecture, supporting order fulfilment via domain-driven microservices. Contribute to the design of the tech architecture through strategy papers. Lead product planning and roadmap development with an agile mindset. Lead the development of Product Group OKRs and ensure responsibility for overall objectives.

Quality Assurance and Improvement: Champion engineering excellence, supervising the quality of code and implementing standard methodologies. Drive the use of DevOps practices and measure product quality and reliability through metrics. Encourage continuous learning and improvement for Product Teams and the overall Product Group.

Innovation and Culture: Cultivate a culture of innovation and experimentation. Promote our values and way of working within the team and wider community. Lead the Communities of Practice and challenge the status quo to elevate Software Engineering.

Talent Strategy and Recruitment: Lead recruitment and onboarding activities. Implement the Engineering talent strategy and enhance brand outreach activities.

Based: Home, with occasional days working from their stunning West Central London offices

Package: Competitive salary package of c £145-152K base + Superb 12% Pension + Significant Industry leading Bonus mechanism, 29 days paid holiday and a preferential share scheme + Health and Medical scheme and much much more.

Potential package of c £200K+

Why Apply?

• Highly competitive package
• Significant industry leading bonus mechanism
• Superb Employer Pension Contribution 12%
• 29 Days Holiday (buy or sell up to x10 additional)
• Substantial 20% staff discount
• Flexible & modern work environment, including working from home
• Superb career development opportunities
• Iconic and world-renowned brand with an enviable and loyal customer base
• Outstanding opportunities for further career growth and development

NEXT STEPS

Please do not delay applying as we are expecting significant interest in this exceptional opportunity.

Submit your application now and arrange an initial exploratory call with Stuart Roe who is leading this exclusive recruitment campaign.

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