Global Program Manager - Customer Experience & Visual Merchandising

Job Description

Russell Tobin's client, a technology company, is hiring a Global Program Manager – Customer Experience & Visual Merchandising in Cupertino, CA.

Job Title: Global Program Manager – Customer Experience & Visual Merchandising

Location: Cupertino, CA Hybrid (Onsite Tuesday–Thursday)

Start Date: August 11, 2025 (or earlier)

Type: Full-time, 6-Month Contract (with possible extension)

Hours: 40 hours/week

Pay Rate: $82 to $85/hr.

About the Role:

We are seeking a seasoned Program Manager to lead the development and execution of a global strategy that elevates brand and delivers immersive, customer-first experiences across retail environments. In this role, you'll be at the intersection of visual merchandising, customer experience, and cross-functional coordination—responsible for crafting and operationalizing the future of retail spaces aligned with product and service launches.

Key Responsibilities:

• Develop and drive a forward-looking store experience roadmap using customer insights, store feedback, and market trends.
• Lead merchandising strategies and execution plans for new product launches, campaigns, and store resets.
• Define immersive in-store experience requirements, including signage, displays, digital content, and fixtures.
• Design and iterate on global store layouts to enhance customer engagement and brand visibility while optimizing profitability.
• Partner with regional and field teams to ensure effective local implementation of global strategies.
• Improve operational processes and foster collaboration across teams including Marketing, Industrial Design, Product, Insights, and Store Ops.
• Present strategy and progress updates to leadership and key stakeholders.
• Participate in store resets, visits, and opening activities as needed.

What We’re Looking For:

• 5+ years of experience in program or project management, preferably within retail, brand, or customer experience environments.
• A strong grasp of consumer behavior and how merchandising influences engagement and business outcomes.
• Ability to work across all levels of an organization to build relationships and drive results.
• Demonstrated success operating in large, matrixed environments with tight deadlines.
• Strategic thinker with an eye for detail and process optimization.
• Highly organized self-starter who thrives under pressure.
• Exceptional communication and presentation skills, both verbal and written.
• Proficient in Keynote; merchandising background is a plus but not required.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent industry experience).
• Experience in global brand execution and cross-market merchandising.

Schedule:

• Hybrid work model: Tuesday–Thursday onsite, Monday and Friday remote.
• Standard 40-hour workweek.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & insurance, an employee assistance program, theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some vendors.