Field Technician

Job DescriptionJob DescriptionA. Purpose and Scope


The Field Technician (FT) is responsible for making sure all equipment in the field is installed and maintained correctly at each customers site; also, responsible for good customer service relations including but not limited to consistent and clear communication with the client, proper follow-up, and providing solutions to ensure customer satisfaction.

B. Responsibilities


The following list outlines the general responsibilities of the role:

Install temperature monitoring devices and products

Calibrate and maintain installed equipment

Develop test procedures and fixturing as required

Maintain field records and perform installation/operational/ and performance

Qualifications with correct information documented in database

Comply with quality systems procedures as required

Answer emergency service situations

After receiving the proper training, the Field Technician will go on call and answer Emergency Service Situations.

C. Organization Relationships


The Field Technician reports to the National Service Director.

JOB REQUIREMENTS:


A. Education and Training


The Field Technician should have a two-year technical degree, or equivalent experience as determined by the National Service Director.

B. Technical Requirements


The Field Technician is required to complete supervised in-house training as well as read and understand any pertinent training or department procedure manual. The Technician will be required to be proficient on all systems maintained by SafePoint Scientific.

C. Experience


Prior experience is not required.

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