Field Service Technician II

Job DescriptionJob DescriptionDescription:

Empire Technological Group Limited DBA Aruze Gaming Global is looking to add a Field Service Technician II to our team!

Las Vegas

Responsibilities:

• Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software.
• Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers.
• Must be able to demonstrate computer literacy.
• Ability to maintain detailed knowledge of Empire Technological groups platforms.
• Ensure compliance with all gaming laws, regulations, and security standards.
• Work in a team-oriented environment
• Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
• Must be able to travel with little or no notice, potential extended periods and must be able to travel by air.
• Perform On-Call duties 24 hours a day, 7 days a week.
• Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly.
• Must be willing to perform pre-site inspections as required.
• Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability.
• Recommend and implement hardware and software upgrades to enhance gaming experiences.
• Undertake on-site visits to gaming locations to perform installations, maintenance, and repairs.
• Provide technical guidance to junior technicians and ensure service tasks are completed to the highest standards.
• Install, remove, convert, troubleshoot repair, and set options and repair games in a field environment.
• Offer remote technical assistance to customers when on-site visits are not required.
• Utilize various communication channels to diagnose and resolve issues efficiently.
• Ensure that all service tasks are completed in compliance with company standards and industry regulations.
• Perform thorough testing and quality checks after repairs and installations.
• Must be able to Troubleshoot problems for customers and other technicians.
• Assist senior technicians in the planning of major projects.
• Mentor and train junior technicians, sharing technical knowledge and best practices.
• Conduct training sessions for customers to enhance their understanding of gaming equipment usage and maintenance.
• Ability to read and translate schematic diagrams.
• Manage and track inventory of spare parts, tools, and equipment. Ensure the availability of necessary resources to minimize downtime during service tasks.
• Analyze service reports, customer feedback, and equipment performance data to identify recurring issues and propose improvements to prevent future problems.
• Enforce strict adherence to safety protocols during on-site visits.
• Other duties as required and/or assigned.

Skills / Abilities:

• High School Associated Electronic Degree or a related field or equivalent
• Must be computer literate, with excellent knowledge of MS Software including Excel, Word, PowerPoint, and Outlook.
• Strong written, and oral communication skills
• Excellent customer service skills and ability to multi-task and manage priorities.
• Ability to work independently either individually or within a team structure with minimal direction.
• Have strong organizational and analytical skills and good follow-through required.

To learn more about us and quick response on applications Please visit our website:Please visit Home - Aruze Gaming (aruzeglobal.com) / to learn more about Empire Technological Group!

Benefits:

401(k)

Medical, Dental, Vision

Life insurance

Paid Time Off

Insurance

Schedule: 8-hour shift

Job Type: Full-time

Empire Technological Group Ltd. DBA Aruze Gaming Global is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees.

Requirements: