Field Service Operations Coordinator

Job Description

Acara Solutions is seeking a Service Coordinator for a Full Time Direct Hire opportunity available in Columbus, MS

Compensation: $70,000 – $90,000 depending on experience

About the Role

A fast-paced operations team is seeking a highly organized and proactive Field Service Operations Coordinator to support and manage field service operations in Columbus, MS. This role is responsible for scheduling and coordinating all service activities—including internal technicians and third-party vendors. Key responsibilities include managing service calls, overseeing work order completion, maintaining records, and supporting inventory and parts coordination. The ideal candidate is detail-oriented, thrives in dynamic environments, and plays a vital role in ensuring timely service delivery and high customer satisfaction.

Key Responsibilities

• Schedule and dispatch service calls for equipment repairs and maintenance
• Coordinate with both in-house technicians and third-party service providers
• Monitor and follow up on open service tickets to ensure timely resolution
• Maintain detailed service records using CRM or service management tools
• Communicate clearly with customers regarding service status and updates
• Support operations with documentation, scheduling, and coordination of parts
• Assist with managing service inventory and parts ordering
• Track and report on service performance metrics and completion rates

Skills / Qualifications:

• Experience in service coordination, dispatch, or administrative support (preferably within field service or equipment-related industries)
• Strong organizational and time-management abilities
• Clear and professional communication skills (written and verbal)
• Ability to manage multiple priorities while maintaining attention to detail
• Familiarity with CRM or service scheduling platforms is a plus
• Team player comfortable interacting with technicians, vendors, and customers