Field Service Manager

Job Description

Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #17 of New England’s fastest growing companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2024 and 2023 Home Renovation Awards! As such, we’re expanding nationally and looking for a Project Operations Manager to join our Operations team!

**Scroll down for our benefits and compensation package!**

We are looking for individuals who exude confidence, character, are mission oriented and appreciate the grind!

As our Service Manager, you’ll play a vital role in leading and managing all residential service and repair operations and ensuring the long-term satisfaction of our customers.

What You’ll Do:

• Lead and manage all residential service and repair operations, applying in-depth technical knowledge of roofing/siding and window systems to ensure accurate diagnostics and quality workmanship.
• Ideal candidate has hands-on experience.
• Act as the main liaison between homeowners, crews, and internal departments, delivering clear, respectful communication and timely updates throughout the service process.
• Strong interpersonal skills and a customer-first mindset are essential for building trust with homeowners.
• Coordinate daily service schedules, dispatch crews, and manage materials to ensure jobs are completed efficiently, on time, and within budget.
• A well-organized individual who thrives in a fast-paced environment will excel in this role.
• Conduct on-site inspections and enforce company standards, providing guidance and support to technicians as needed.
• A successful candidate is a problem-solver with a leadership mindset and a commitment to quality.

What you will bring:

• A passion for making a difference!
• Outstanding communication and customer service instincts.
• Strong Interpersonal skills with the ability to build relationships and establish trust with customers.
• Must have a positive attitude and a drive to succeed.
• Experience in home improvement, construction, or a related field.
• Strong problem solving and a sharp eye for detail.
• Ability to juggle multiple tasks and stay organized.
• A team player who can also take the lead when needed.
• BA/BS .

Bonus Points For:

• Experience managing service or warranty departments.
• Bilingual abilities (English/Spanish).
• Tech-savvy or experience with CRM/ Project management tools.

Benefits:

• An unmatched company culture!!
• Base Salary: $75,000 to $85,000
• 401K Retirement Plan (after 6 months) with company match
• United Healthcare (Health, Dental & Vision) with company contribution (after 60 days)
• Unlimited Vacation Day Plan (after 60 days)
• Company iPhone and MacBook
• Path to promotions within Gunner organization
• Company vehicle provided (Gunner Fleet)
• Gas Card provided

Gunner is committed to hiring a diverse and talented workforce.