Field Operations Specialist in Seattle

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Job DescriptionJob DescriptionBenefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Description

The Field Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:
1. New stores and transitions
2. Operational components of the tire initiative
3. Same Store Sales Growth
4. Training

Job Responsibilities
Provide support for new store openings and/or transitions in the following manner:
Assist in the facilitation of all Integration Calls
Complete a Service Readiness survey 30 days before a shop sale
Introduce, ensure completion, and debrief the MOT In-Store Training Workbook with the franchisee
Provide support upon store opening or transition
Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks
Provide training to locations
Drive Brand NOW standards compliance

Administer all operational components of Tires, including:
Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
Education on tire sale processes and products, such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, and tire product lines.
Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.com website, secondary supplier programs, and DOT registrations

Drive Same Store Sales by:
Identifying stores with the greatest potential based on the use of the Golden Funnel concept and evaluation of dealer engagement
Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation, and POS reporting
Developing action plans with dealers using the SMART Method
Following up on action plan execution based on the action plan timelines
Qualifications
5+ years experience in the management of retail tire and automotive service business or working with automotive franchisees.
Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries.
Experience in total car care (maintenance, repairs, tires, and tire services) at the shop level, ASE certification is a plus.
Excellent selling, sales training, and presentation skills
Ability to challenge, motivate, influence, and communicate effectively.
Results-focused and orientated
Bachelors degree in business administration
FOS will be required to reside in proximity to the majority of assigned stores/owners
Available to be utilized outside assigned regions for integration and in-store training as needed
Must be a road warrior! Up to 85% travel, including occasional nights and weekends, and multi-state travel to support franchisee special events in multiple states.

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