Dispatcher - Building Materials

Job DescriptionJob DescriptionTRI-STATE ACE HARDWARE NOW HIRING

DISPATCHER
 We are focused on providing world class service to our customers and our employees. We thrive in a fun and challenging environment.  Our Vision is to be “The most helpful hardware stores on the planet” by providing an “Amazing Customer Experience” every time.  

Position Overview:

We are seeking a reliable and organized individual to join our team as a Dispatcher. As the Dispatcher, you will play a crucial role in coordinating the efficient delivery of lumber, hardware & building materials to our customers. This position requires strong communication skills, attention to detail, and the ability to manage logistics effectively.

 Primary Responsibilities include:

 Coordinate Deliveries:

    •    Schedule and coordinate the timely delivery of lumber, hardware & building materials to customers, ensuring accuracy and efficiency.

    •    Optimize delivery routes for maximum efficiency, considering factors such as traffic, fuel efficiency, and delivery time windows.

 Communication:

    •    Communicate with delivery drivers to provide them with necessary information and instructions.

    •    Address customer inquiries and concerns related to deliveries promptly and professionally.

    •    Keep customers informed about the status of their orders and any potential delays.

 Customer Service:

    •    Provide excellent customer service through proactive communication to ensure satisfaction with the delivery process.

 Logistics Management:

    •    Collaborate with yard staff to ensure accurate picking and loading of orders.

    •    Monitor and track inventory levels to facilitate accurate order fulfillment.

 Documentation:

    •    Maintain accurate records of deliveries, including order details, delivery times, and any issues encountered.

    •    Generate necessary paperwork and documentation for each delivery.

Qualifications:

    •    High school diploma or equivalent; additional education or relevant experience is a plus.

    •    3+ years previous experience in dispatching or logistics

    •    Strong organizational and multitasking abilities.

    •    Excellent communication skills, both verbal and written.

    •    Familiarity with lumber, hardware & building products is a plus.

    •    Proficient in using computer systems and basic software applications.

Additional Responsibilities (optional section to add):

    •    Problem Solving: Proactively resolve scheduling conflicts, delivery issues, or unexpected challenges with a sense of urgency and professionalism.

    •    Team Collaboration: Work closely with sales, yard, and operations teams to ensure smooth order flow and excellent customer experience.

    •    Safety Focus: Support and reinforce driver and yard safety protocols; ensure all DOT and company safety standards are followed in delivery operations.

    •    Technology Utilization: Use dispatching software, GPS tracking, and inventory systems to manage daily operations efficiently.

Applicant CCPA Pre-Collection Notice

We collect Personal Information from you in connection with your application for employment with Crown Hardware, Inc and Lifestyle Hui, LLC, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at HR@crownhardware.com. For avoidance of doubt, no portion of the CCPA Policy other than this Applicant CCPA Pre-Collection Notice shall apply to information we collect about job applicants who are California Consumers (i.e., California ).

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