Customer Service Specialist in Addison

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Job DescriptionJob Description

Summary

TBS Dental is a leading manufacturer of premium dental instruments, known for delivering innovative, high-quality surgical tools that are redefining the practice of dentistry worldwide. With a strong focus on modernization, TBS has developed a range of contemporary, state-of-the-art instruments designed to enhance efficiency and elevate clinical outcomes. Over the years, TBS has evolved into a powerhouse of innovation and excellence with one clear mission: to make dentistry as efficient as possible.

We are seeking a Customer Service Specialist (CSS) who is customer-focused, empathetic, and solutions-oriented. The CSS will serve as a key liaison between our customers and internal teams—providing product and service information, resolving issues with accuracy and professionalism, and ensuring a seamless customer experience. The ideal candidate is patient, clear in communication, and proactive in problem-solving. Whether working with end users or dealer partners, the CSS will advocate for our customers and help maintain TBS Dental’s reputation for excellence and service.

Objectives

1. Deliver Exceptional Customer Experience: Provide prompt, professional, and empathetic support to customers and dealer partners, ensuring a seamless and positive experience at every touchpoint.
2. Resolve Issues Efficiently: Troubleshoot and resolve customer inquiries, complaints, and service/warranty issues accurately and efficiently, escalating complex matters to your manager when necessary.
3. Maintain Product Knowledge: Develop and maintain in-depth knowledge of TBS Dental's products and services to effectively assist customers and communicate value.
4. Accurate Order Management: Ensure timely and error-free order processing with branches and free goods.

Responsibilities

• Manage and respond to incoming customer calls in a timely and professional manner
• Process free goods requests accurately and in accordance with company policies
• Identify and assess customer needs to deliver effective solutions and ensure satisfaction
• Build strong, lasting relationships with customers through clear and interactive communication
• Provide accurate, complete, and timely information using appropriate tools and resources
• Generate and maintain reports using Microsoft Excel to support internal operations
• Handle customer complaints with empathy and efficiency; provide timely resolutions and follow up to ensure satisfaction
• Log calls, maintain detailed records of customer interactions, update customer accounts, and manage related documentation in company’s ERP i.e. NetSuite
• Go the extra mile to engage and support customers, ensuring an exceptional customer experience
• Develop and maintain deep product knowledge to better assist customers and anticipate their needs

Skills

• Proven experience in customer support or as a client service representative
• Demonstrated track record of exceeding performance targets and service goals
• Excellent phone communication skills with strong active listening abilities
• Proficient in Microsoft Word and Excel; comfortable navigating various computer systems
• Strong customer with the ability to adapt communication style to diverse personalities
• Exceptional verbal and written communication skills, including presentation capabilities
• Ability to multitask, prioritize responsibilities, and manage time efficiently in a fast-paced environment

Why join TBS Dental:

• Innovative Solutions: Be part of a company that's at the forefront of dental innovation, offering cutting-edge solutions to meet evolving industry needs.
• Fast-Paced Environment: Thrive in a dynamic and fast-paced work environment where your contributions directly impact our growth and success.
• Performance-Based Incentives: Enjoy competitive compensation packages with performance-based incentives that reward your dedication and results.
• Career Growth: Unlock opportunities for career growth and advancement within the sales team. Your potential for success knows no bounds.

Benefits:

• Signing Bonus of $1,000
• Medical, Dental & Vision Insurance
• Personal Days Off
• Paid Time Off
• Performance Bonus

Salary: $15.00 per hour

Schedule: Monday to Friday, 8:30am to 5pm CST

Education: High school or equivalent (Required)

Experience:

• Customer Care experience: At least 5 years
• Dental office or dental assisting experience is a plus

Company DescriptionTBS Dental is a leading manufacturer of premium dental products, committed to innovation and excellence in modern dentistry. Our mission is to make dentistry as efficient as possible by designing state-of-the-art products that enhance patient care and practitioner experience.Company DescriptionTBS Dental is a leading manufacturer of premium dental products, committed to innovation and excellence in modern dentistry. Our mission is to make dentistry as efficient as possible by designing state-of-the-art products that enhance patient care and practitioner experience.

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