Commercial Operations Manager in Nashville

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Job Description

Overview

An established leader in the commercial roofing industry is seeking an experienced Commercial Operations Manager to oversee daily operations of its commercial service division. This high-impact position manages multiple service supervisors and crews to ensure operational excellence, safety, customer satisfaction, and financial performance across a multi-million-dollar department. The Service Manager partners closely with internal teams across sales, project management, safety, and quality to drive efficiency and continuous improvement.

Key Responsibilities

Team Leadership & Development

• Lead and mentor Service Supervisors and field teams to achieve safety, productivity, and quality goals.
• Foster a culture of accountability, teamwork, and professional growth.
• Oversee scheduling, resource allocation, and performance management.

Operational Management

• Direct daily service operations, including scheduling, dispatching, and quality control.
• Ensure compliance with OSHA and company safety standards.
• Monitor key performance indicators and implement process improvements.

Financial & Revenue Oversight

• Manage departmental P&L, tracking labor, materials, and job costs to maintain profitability.
• Support estimating and sales teams with pricing strategies and revenue growth initiatives.

Customer Relations

• Serve as the main point of contact for escalated client concerns.
• Ensure timely project completion, accurate invoicing, and proactive communication.
• Maintain strong relationships with key accounts and partners.

Qualifications

• Minimum 5 years of experience in commercial roofing, with at least 2 years in a management or supervisory role.
• Proven success managing service operations with multi-million-dollar revenue accountability.
• In-depth knowledge of commercial roofing systems and materials (TPO, EPDM, BUR, etc.).
• Valid driver’s license with acceptable driving record.
• Ability to pass pre-employment background and drug screening.

Skills & Competencies

• Strong leadership and team-building abilities.
• Excellent communication, organization, and problem-solving skills.
• Proficient with service management software and Microsoft Office Suite.
• Ability to read blueprints, schematics, and technical documentation.

Certifications & Requirements

• OSHA 30-Hour Certification required.
• Primarily office-based role with regular site visits.
• Must be comfortable working at heights and performing occasional physical tasks.
• Flexible schedule with availability for emergency service calls.

Qualifications

• Experience with commercial roofing software (e.g., DataForma, Foundation).
• Bilingual proficiency in English and Spanish a plus.

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