Application Engineer

Job Description

About Sapio Sciences

We are a rapidly growing, award winning, SaaS (Software as a Service) informatics company servicing the Life Sciences market. We are passionate about helping our customers digitally transform their laboratory operations through data consolidation, automation and artificial intelligence. Our LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Notebook) and SDMS (Scientific Data Management System) are built on a single unified platform with the goal of empowering scientists and streamlining the discovery process.

Founded more than 15 years ago, the Company has spearheaded a quiet revolution in the digitization of labs. We count some of the world’s largest Life Science companies as our customers including Novartis, Bristol-Myers Squibb, Roche, GSK, Regeneron, PTC Therapeutics and specialist health systems such as Baylor College of Medicine Human Genome Sequencing Center, Memorial Solan Kettering Cancer Center and UCSF. Following strong commercial traction in the US market and significant investment from GHO Capital we are excited to establish our dedicated European operations, head quartered in London, UK.

Our values:

1. Remember why we’re here
2. Lead with empathy
3. Tell the truth
4. Embrace the future
5. Have a bias for action
6. Prioritize product quality
7. Be True partners

Position Summary:

An experienced application engineer, you will be confident working in Life Sciences to successfully deliver our solution to the delight of customers. To develop deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting are essential for success with a goal of becoming an expert in the configuration and deployment of Sapio Sciences products.

Essential Responsibilities include the following: (Other duties may be assigned.)

• Build and maintain an in-depth understanding of Sapio Sciences’ products and services.
• Work with the Sapio Sciences team to develop and deploy solutions for the customer.
• Work closely with the Business Analysts and Solution Architects to understand the business requirements and processes.
• Configure the Sapio products to meet time, budget, quality and customer success criteria.
• Train customers on the configuration and use of the Sapio Sciences products.
• Support customers in the subsequent implementation of the configuration.
• Support customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration.
• Provide help on support portal to address customer's questions and issues on a rotating basis.
• Follow Sapio Sciences agile deployment methodology.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Meticulously manage all AE related deployment services documentation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills & Abilities:

• Strong programming skills with detailed knowledge of Python.
• Strong analytical, problem solving and fact-finding skills.
• Proven organizational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail.
• Self-starter who is happy to learn from colleagues.
• Highly respected and trusted by the customers you work with.
• Great communicator.
• Focused on activities that add value and avoiding those that do not.
• Determined and persistent.
• Maintain the highest standards of integrity and respect for co-workers, customers and prospects.

Nice to have/Preferred experience:

• A Degree or equivalent in Computer Science.
• Experience programming in Java.
• Experience working with JIRA in a support capacity.
• Life Sciences experience working within a Lab (preferably introducing new IT solutions).
• Experience with configuring either LIMS or ELN or similar software.
• Knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS.

Working location:

This will primarily be a remote/home-based position, with an expectation to visit our London office on occasion to work alongside your team. The role will also entail traveling on site for ad-hoc meetings, additional trainings and events.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

COMMITMENT TO EQUAL OPPORTUNITY

Sapio Sciences provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other group protected by federal, state, or local law.

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