After-Sales Quality Engineer - Battery Energy Storage Systems (BESS) in Auburn Hills

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Job DescriptionJob Description

We’re seeking a hands-on, customer-focused After-Sales Quality Engineer to join our client’s growing Energy Storage Systems (ESS) team in Auburn Hills. This engineer will play a key role in ensuring reliability, safety, and customer satisfaction for advanced Battery Energy Storage Systems (BESS) — including the next- Battery Box (SBB), a modular, containerized solution for commercial, industrial, and utility-scale applications.

If you’re an analytical problem solver who thrives in fast-paced environments, enjoys working directly with customers, and has a passion for renewable-energy technology, this is an exciting opportunity to make an impact in a rapidly expanding field.

What You’ll Do

Customer Support & Issue Resolution

• Serve as the primary contact for customers regarding product-quality or performance issues.
• Lead root-cause investigations and implement corrective and preventive actions (CAPA).
• Manage multiple customer cases and maintain proactive, professional communication.
• Track and report field performance trends to improve reliability and customer satisfaction.

Quality Case Management

• Oversee warranty and quality claims from initiation to closure using internal systems.
• Conduct failure-mode analysis and coordinate RCA and CAPA activities with internal and external teams.
• Prepare and deliver detailed technical reports for customers and management.
• Ensure compliance with Quality Assurance & Quality Control contractual requirements.

Field & Technical Support

• Travel to project sites for inspections and on-site investigations.
• Provide hands-on support to technicians and service partners.
• Verify adherence to quality, EHS, and documentation standards.
• Collaborate cross-functionally with engineering, operations, and supply chain teams.

Documentation & Continuous Improvement

• Record lessons learned and update troubleshooting and RCA documentation.
• Contribute to field communications and customer knowledge-base content.
• Promote safety culture and compliance with EHS standards.

What You’ll Bring

• Bachelor’s degree in Electrical, Mechanical, or Manufacturing Engineering (or equivalent).
• 6–10 years of experience in quality engineering within energy storage, renewable power, or industrial systems.
• Strong leadership in multi-factor root cause analysis and structured problem solving (5 Whys, 8D, FMEA, Fishbone).
• Proven customer-facing experience and ability to manage expectations under tight deadlines.
• Excellent verbal and written communication across technical and non-technical teams.
• Strong data analysis and reporting skills (Excel, PowerPoint, Word).
• Ability to manage multiple projects simultaneously in a fast-moving environment.
• Must hold a valid driver’s license and be willing to travel up to 40% domestically.

Qualifications

• Experience with lithium-ion battery systems, power electronics, or large-scale renewable systems.
• Familiarity with PV, wind, or grid-connected systems and high-voltage safety standards.
• Background in manufacturing quality systems and statistical process analysis.
• Korean proficiency a plus for collaboration with global teams.

Why Apply?

• Be part of a cutting-edge renewable energy company driving sustainable power solutions.
• Enjoy a direct-hire opportunity with strong career growth potential.
• Work in a collaborative global environment with exposure to advanced technology and engineering excellence.

Company DescriptionLER TechForce, previously LHP Engineering Resources, was founded in 2001 and has boasted year-over-year growth ever since.

From inception to today, LER TechForce has grown to over 350 engineers on staff or at customer locations. From the beginning, our focus has been rooted in our employees’ success, and that remains true today.

LER TechForce is backed by the engineering and consulting power of LHP Engineering Solutions, the global leader in functional safety consulting and implementation.

LER TechForce is a proud member of the Women's Business Enterprise. Certified in 2020, LER TechForce is controlled, operated, and managed by a team of 3 women.Company DescriptionLER TechForce, previously LHP Engineering Resources, was founded in 2001 and has boasted year-over-year growth ever since. \r\n\r\nFrom inception to today, LER TechForce has grown to over 350 engineers on staff or at customer locations. From the beginning, our focus has been rooted in our employees’ success, and that remains true today. \r\n\r\nLER TechForce is backed by the engineering and consulting power of LHP Engineering Solutions, the global leader in functional safety consulting and implementation.\r\n\r\nLER TechForce is a proud member of the Women's Business Enterprise. Certified in 2020, LER TechForce is controlled, operated, and managed by a team of 3 women.

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