Tech Support Tier 1 Specialist

Recruiter
Tesla
Location
Las Vegas, Nevada
Salary
Competitive
Posted
13 Oct 2018
Closes
16 Nov 2018
Ref
61528
Sector
Engineering
Category
Management
Contract Type
Permanent
Hours
Full Time
Job Description

The Technical Support Specialist will manage technical communications between Tesla and our customers. This includes troubleshooting monitoring issues, system failures, and handling customer inquiries regarding performance concerns. This person should have strong phone, writing, follow up and problem solving skills and should be results oriented to deliver the customers' expectations.

Responsibilities
  • Answer incoming customer calls and proactively reaching out to customers
  • Troubleshoot monitoring communication issues
  • Troubleshoot system failures
  • Discuss system performance issues and concerns with customers
  • Correct monitoring registration issues
  • Communicate with the Tier 2 team and field operations to coordinate site visits
  • Maintain both a direct and community email inbox

Requirements
  • Evidence of exceptional ability
  • Ability to accurately type 45 words/minute
  • Ability to adapt in a fast pace changing environment
  • Ability to thrive in a busy call center environment
  • Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)
  • Knowledge of the construction/solar industry is strongly preferred
  • Computer networking knowledge preferred
  • Ability to recall, retrieve and communicate detailed or technical information clearly, accurately, and concisely to non-technical audience/customers
  • Excellent written and verbal communication skills required
  • Excellent customer service skills required
  • Ability to independently make decisions and solve problems
  • Ability to stay cool under pressure
  • Regular, reliable, and predictable attendance required
  • Team player attitude a MUST!

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