Store Manager - Melbourne

VIC, Australia
13 Oct 2018
13 Nov 2018
Contract Type
Full Time
The Role

The Store Manager will ensure a high level of customer service on a continuous basis as well as leading the store team to meet all stated company goals relating to store activities. The successful candidate will also be responsible for monitoring and achieving key metrics and working with store personnel to drive growth while maintaining strong customer relationships. Additionally, the Store Manager will be responsible for the management of customer experience from initial education through reservation, order and delivery at the store. The ideal candidate has a proven track record as well as demonstrated organizational and leadership skills within a retail environment .


  • Hire, develop and manage all Store Personnel.
  • Influence and align store personnel to Tesla's strategic retail goals.
  • Responsible for achieving monthly retail objectives.
  • Develop customer leads effectively from intake until reservation and order.

  • Support staff training and serve as a brand liaison for new team members hired locally.
  • Challenge individuals and the team to exceed objectives through coaching and mentoring.
  • Support customers throughout their experience from initial contact through deepening interest, reservation, order, and delivery.
  • Identify and develop store-specific marketing opportunities to increase awareness and interest in the Tesla brand, with the simultaneous goals of increasing brand equity and generating retail leads.
  • Respond to customer inquiries from various sources including the website, CRM system, direct e-mails, phone, events and in-store activities.

  • Direct media inquiries to relevant departments.
  • Adhere to processes regarding merchandise display and physical inventory.
  • Maintain expert-level knowledge of Tesla products and technologies.
  • Continuously improve processes and procedures to improve the Customer Experience.
  • Manage store expenses, including staffing, supplies, and services .

  • Provide weekly, bi-weekly and monthly reports on all required metrics.
  • Escalate matters that require senior management concurrence in a timely manner to line management.
  • Perform ad-hoc duties as assigned by line management.

Must have requirements

  • Strong team-player.
  • Excellent Communication skills, both oral and written.
  • Ability to prioritise and manage multiple projects at the same time.
  • Bachelor's Degree preferred. In lieu of a degree, relevant experience.
  • Experience in similar roles required

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