Store Manager

Recruiter
Tesla
Location
South Salt Lake City, Utah
Salary
Competitive
Posted
13 Oct 2018
Closes
21 Nov 2018
Ref
73922
Sector
Engineering
Category
Management
Contract Type
Permanent
Hours
Full Time
The Role

Our Store Managers are seasoned sales veterans and naturally charismatic leaders. In this role, you will be responsible for leading the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla's brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

BUSINESS HEALTH
  • Coach and motivate sales team to meet assigned sales, delivery, and productivity goals
  • Demonstrate sales leadership by role playing and having an active presence on the floor
  • Train and develop team on sales and delivery motions
  • Analyze data to determine optimal business strategies
  • Set individual goals for your team, ensuring goals are aligned with store goals
  • Ensure team is fluent in all aspects of product knowledge
  • Partner with Marketing to identify local marketing and event opportunities to drive sales


CUSTOMER EXPERIENCE
  • Responsible for ensuring all employees provide best in class customer experience for every customer
  • Manage customer escalations quickly and effectively
  • Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission


EMPLOYEE ENGAGMENT
  • Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
  • Support, implement and provide follow-up for all training
  • Continually evaluate the performance of each employee and provide constant feedback to drive results
  • Identify hi potential talent and effectively succession plan for needs of the business
  • Ensure all employees adhere to Tesla policies and procedures
  • Resolve all human resources issues in a timely and effective manner, partnering with HR effectively


BRAND STANDARDS
  • Ensure facility maintenance and showroom presentation adhere to the brand standard
  • Control store expenses continually striving to reduce costs
  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines


Requirements
  • Bachelor's degree
  • 5+ years of applicable experience with proven track record to meet or exceed goals
  • Self-starting entrepreneur with exceptional management and coaching skills
  • Ability to prioritize multiple projects and adhere to business-critical deadlines
  • Excellent written and verbal communication skills
  • Dedicated and ethical approach to sales and sales operations
  • Ability to develop collaborative relationships acting as a well-respected, trusted partner that others want to work with
  • Ability to work evenings and weekends in a retail environment
  • Valid driver's license in the country in which you are applying, 2 year minimum driving record required with a clean driving history

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