Sr. Manager, Financial Services Operations

Recruiter
Tesla
Location
Draper Salt Lake City, Utah
Salary
Competitive
Posted
13 Oct 2018
Closes
18 Nov 2018
Ref
71331
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
The Role

The Senior Manager, Financial Services will be focused on managing all operational aspects of Tesla's financial services products. Developing and implementing highly efficient, automated, innovative and compliant financial services solutions and processes. Working directly with multiple external vendors and financial partners, collaborating cross functionally to design, develop and implement solutions that delight customers. The role will manage a team of in-country Financial Services professionals across the North America region. Bringing relevant experience, insight and innovation while driving excellence through inspirational leadership across functions.

Responsibilities:

• Manage Financial Services operations for:
  • Consumer and commercial credit underwriting
  • Contract submission, execution and funding
  • In-life customer service management
  • End of term and collection management
  • Vendor management

• Initiate and develop vendor and partner relationships to ensure optimal service levels and automation

• Develop processes and implement performance management service levels

• Pro-actively integrate and support vehicle and energy sales initiatives to drive customer satisfaction and growth

• Develop and use performance metrics to report and drive initiatives on consistent performance improvement

• Understanding and awareness of North American market environment and compliance aspects

• Cross-functional interaction

• Strategic preparation to ensure adequate resources to support and facilitate exponential growth

• Lead and develop a team of associates and professionals

Requirements:

• Experienced senior professional with a proven track record of performance, innovation and implementation

• Experienced leader that is tough but fair, with excellent communication and motivational skills to foster engagement around clear goals and objectives

• Highly organized and numerate with attention to detail and the ability to interpret, identify and resolve

• High energy, results orientated, dependable leader who will enjoy the challenge of a rapidly evolving global organization

Other Qualifications:

• Bachelor degree in Finance, Business Management or related field

• Innovation and Fintech experience

• Leadership experience in financial services operations, customer interaction and external partner management

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