Project Quality Manager

Den Haag, Netherlands Countrywide
26 Sep 2018
26 Oct 2018
Management, Quality
Contract Type
Full Time
Main Responsibilities
  • Create / update / communicate contents of local procedures and work instructions.
  • Assist in the development of work processes, procedures and tools.
  • Act as a Champion for Quality within the OU, and leading the network of Quality Champions.
  • Report to the Operating Unit Head of Quality on the status on audits, client surveys and general project performance.
  • Work closely with Lead Project Controller to provide efficient and robust project support.
  • Provide support to the Head of Quality and PDL in line with The Monthly Reporting Cycle
  • Act as champion for and facilitate the implementation of Jacobs Value Enhancing Practices (JVEPs), e.g. PDW, Client Surveys and V+/S+
  • Ensure allocated projects comply with Jacobs quality and project management requirements.
  • Establish appropriate project specific, procedures, systems and controls.
  • Participate in and monitor actions arising from;
  • Project start up reviews
  • Operational Project Reviews
  • PARs
  • Project Audits
  • Client Surveys
  • Other feedback mechanisms as appropriate.
  • Design, Checking and Certification
  • Design Review Activity
  • Design control and design development/change control.
  • Reporting by exception, performance, success, problems, improvements, instances of failures or defects in documents and corrective actions taken
  • Agree and implement actions to remedy immediate problems and prevent recurrence.
  • Facilitate and undertake staff and project quality training sessions and refresh courses.
  • Support discipline leads as appropriate in monitoring via sampling the application of CRA-V strategies and address non-conformances.
  • Monitoring the project document control and record activities via liaison with any appointed document controller and address non-conformances.
  • Monitor procedures for the appointment of suppliers and sub-contractors and address non-conformances.
  • Promoting continual improvement, capturing project achievements and lessons learned.
  • Develop, manage and implement an effective Improvement Plan for the Business.


  • In Project Coordination meetings, listen for opportunities to add value to the project and resolve quality-related issues.
  • Assist PM with preparation of materials for project review meetings. Attend project meetings and present about the status of Project Quality.
  • Facilitate team alignment and JVEP sessions.


Project Execution
  • Support the PM in implementation of Project Execution Plan (PEP).
  • Write the Quality section of the PEP, or a separate Project Quality Plan (PQP) that incorporates both the Jacobs' and Client's procedures and work processes.
  • Support the PM in the selection and execution of appropriate JVEPs.
  • Support the PM in risk management. Monitor the execution of the Risk Management Plan. Ensure risks to the project are identified and acted upon by the PM.
  • Develop, manage and implement an effective Improvement Plan for the Project.

Client Surveys
  • Facilitate or participate in the Client Expectations surveys as appropriate.
  • Assist the team in understanding how they can achieve the Client's Expectations.
  • Ensure improvements required as a result of Client Satisfaction Surveys are identified and implemented.

  • Establish and own the OU audit schedule and where applicable project audit schedules together with PM and manage its implementation.
  • Complete the Project Management Compliance audits early in the project and report findings to Project Team. Coordinate with PM to resolve action items.

  • Coordinate the Quality Report process across the business.
  • Provide any quality documents / information / tools that the project team may need to execute the project.
  • Understand and be able to communicate the overall status, in terms of quality, of your assigned projects.
  • Monitor the completion of audits by the disciplines.
  • Initiate, schedule and implement Gate Reviews for the projects to measure our progress towards meeting the client specific phase deliverables.
  • Monitor / analyse Key Performance Indicator (KPI) data and address trends or systemic issues. Involve / inform Management regarding systemic issues.
  • Be accountable for QMS implementation within the OU and projects and support others as required.

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