Customer Service Advisor - Credit Control
Job Title: Customer Service Advisor - Credit Control (Business Energy)
Location: Forbury Place, Reading
Salary: £21,161 - £27,947 depending on skills and experience
Permanent | Full Time Hours | 37 hours per week
We have a commitment to excellence, and with ambitious plans for growth, we have an opportunity for Customer Service Advisors - Credit Control to join our team. You'll manage portfolios of commercial customers, acting as subject expert in relation to collection activity and payment issues and support the wider objectives of the team where required. In addition, you'll ensure timescales and targets are adhered to, and will ensure appropriate action is applied to resolve any arising payment issues. This role will encourage you to interact with your customers, using your initiative and proactive approach to solve any issues as and when they arise. There will be extensive inbound & outbound telephony requirements within this role.
Your skills and experience
To ensure our customers receive the highest levels of service, and you get the most from your role, we ask that you hold previous experience within collections activity and credit. A key strength of yours will be excellent customer service, with a passion for accuracy. You will be adaptive in your approach, proactively managing your customers and maintain high levels of service under pressure and to set targets. Being a customer interacting role, you'll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
Our Business Energy business supplies businesses with electricity and gas, offering a wide range of energy contract solutions including fixed and flexible contracts, serving a broad and diverse range of clients from micro businesses to large national corporates.
We have an excellent benefits package as part of our offering. Here's a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
If you resonate with the above, click the Apply button to submit your application, with a CV to hand, it doesn't take long to apply.
Closing date for applications is: 27th September 2018
This vacancy is open to internal and external candidates. If you're successful, we'll conduct some pre-employment checks.