Client Manager (Solar O&M)

Location
Bath, Bristol, Chippenham, Trowbridge
Salary
up to £40,000 - £45,000 (Experience Dependent) + Benefits
Posted
10 Sep 2017
Closes
10 Oct 2017
Ref
Vacancy # 545
Contract Type
Permanent
Hours
Full Time

Client Manager (Solar O&M). Location: Bath. Salary: up to £40,000 - £45,000 (Experience Dependent) + Benefits! 

Green Recruitment Solutions are seeking to appoint a talented and professional Client Manager, for this leading Solar PV company; to further build upon their impressive O&M team. Based in Bath, the Client Manager will be responsible for proactively maintaining and developing business relationships with O&M clients.

Responsibilities: 

  • Understand and demonstrate the value of service provided by the clients O&M provision
  • Act as the lead point of contact for all client account management matters, by building and maintaining strong, long-lasting client relationships, proactively meeting and speaking with clients on a regular basis 
  • Ensure clients requirements are being met and that Service Level Agreements (SLAs) are being fulfilled by establishing, and integrating, processes to monitor, significantly increase profitability and continually improve efficiency
  • Ensure the timely and successful delivery of our solutions per clients’ needs and objectives  
  • Then clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • By monitoring clients’ requirements and developing new business opportunities with existing clients, the ideal candidate will also develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors; both internally and externally
  • Furthermore, they will work in conjunction with O&M Senior Management team to identify and grow opportunities 
  • Forecast and track key performance indicators, to allow the effective preparation of reports and client packs
  • Working closely with the Monitoring team to analyse performance trends and identify ways to enhance performance
  • Assist with challenging client requests or issue escalations as needed
  • Travel, potentially internationally on occasions to meet with clients

 Essential Requirements: 

  • Technical expertise and experience of working on/with Solar PV is essential: the idyllic candidate will possess engineering- ideally electrical-  experience in relation to either Domestic, Commercial, Industrial or Utility Scale, PV projects
  • Knowledge of the O&M Services of Solar farms is desirable
  • High level of understanding of contracts and service level agreements 
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive level
  • Experience delivering client-focused solutions to customer needs
  • Experience of conflict resolution, dealing with client complaints
  • Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively
  • Taking a proactive and enthusiastic approach towards resolving customer enquiries and improving processes
  • Excellent listening, negotiation and presentation abilities Demonstrating real enthusiasm for interactions with customers’
  • 'Can-do' attitude and a willingness to engage in new directions, adaptable and flexible
  • Clean Driving Licence