Installation & Service Specialist, Expert

San Francisco, California
11 Jan 2017
15 Mar 2017
Oil and Gas
Contract Type
Full Time

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And wedeliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, 'Together, Building a Better California' is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We knowthat the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve theirquality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer thatactively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protectedveteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

Information Systems Technology Services is aunified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
The security function is led by PG&E's Vice President - Chief Information Security Officer and is responsible forsecurity and risk management across the organization.
The Corporate Security Function partners with Cybersecurity and is responsible for the physical security and risk management of all PG&E assets and resources.


Installation and Service Specialists provide expertise and leadership to the design and operations of the security network. This includes providing standard specifications for security systems technology, in-house management of security technology andprograming, implementing and setting standardized installations and repair criteria. Incumbents set and execute on standardized life-cycle maintenance guidelines. As well, as provide effective vendor management oversight anddocumentation.


* Bachelor's Degree or equivalent experience
* Requires a minimum of 10 years of relevant experience in the physical security or law enforcement field
* Thorough understanding of Corporate Security's physicalsecurity objectives and goals
* A demonstrated in-depth knowledge of risk assessment and risk analysis. Including: management theories, concepts, methods, best practices, and techniques as needed to perform at the job level
* Strong overall securityknowledge and background Including physical security laws, concepts, and strategies as needed to perform at the job level
* Strong oral and written communications skills. Competency in developing and delivering multi-mode communications that convey a clearunderstanding of the unique needs of different audiences
* Competency in effectively building formal and informal relationship networks inside and outside the organization
* Competency in building partnerships and working collaboratively with others tomeet shared objectives
* Results orientation. Competency in consistently achieving results, even under tough circumstances
* Strong facilitation skills. Skill in facilitating discussions and meetings as needed to perform at the job level
*Demonstrated leadership and supervisory skills. Competency in providing direction, delegating, and removing obstacles to get work done
* Very strong understanding and experience in project methodology
* Experience with deploying IT security application,skilled in using MS Project and Microsoft Office Suite
* Requires being in the office or in the field Monday-Friday during normal work hours, but will include special after hours/weekend/holiday assignments
* Extensive travel is required
* Must beable to qualify for NERC/CIP clearance
* Valid CA Class C driver's License or ability to obtain by 1st day of hire


* Must have experience managing complex projects
* Project Management Background
* Experience withSecurity System Design and Engineering
* CISSP and or CISM/CISA or other relevant certification, or ability to obtain via self-study within one year of date of hire


* Oversee operation of the accesscontrol database and related security systems (i.e., access control door alarms, intrusion alarms, CCTV, and GPS)
* Identify and schedule Operator training (AMAG, IT, etc.) with CSD personnel
* Serve as Corporate Security's representative to LOB (Line ofBusiness) field operations management team
* Assist with personnel scheduling and identify gaps
* Facilitate training and guidance to personnel in order to gain efficiencies and raise performance and productivity levels
* Handle all security-relatedcalls from the field for assistance/resolution
* Work with each of the site LOB contacts on access issues/concerns (i.e., remote access, access card provisioning)
* Implement FSC processes and procedures to ensure network operational compliance
* Workwith FSC personnel to coordinate activities and interface with the Lines of Business on NERC/CIP and other government initiated requirements
* Conduct physical security surveys, perform security assessments and prepare written and provide verbal reportsidentifying discrepancies, recommendations for alternative security measures and actions as appropriate, and make recommendations for CSD Standards development
* Work with clients, security service vendors, and private security organizations on accessconsolidation, field security system client initiated projects and IT network applications.
* Assist in management of contract activities for area-wide installations, and explore options to reduce and identify cost savings in security applications.
*Identify efficiencies and system problem resolutions to ensure compliance with NERC CIP standards
* Assist in the implementation and installation of physical security barriers, and the implementation of centralized monitoring and access management.
*Utilize expertise of physical security measures including, but not limited to access, CCTV systems, locks, and IDS to ensure physical safety and security of facilities.
* Monitor and report unauthorized attempts to enter secure facilities to site contact foraction
* Utilize expertise of smart card technology and other physical security measures including, but not limited to access, CCTV systems, locks, and identifications to ensure physical safety and security of facilities
* Provide general analyticalsupport for all CSD units and the CSD Senior Director as requested
* Managing and forecasting project budgets and maintaining accuracy of forecast throughout the project life cycle
* Gathering, defining and documenting project requirements
*Developing metrics, procedures, objectives and methods to assess project progress while utilizing established standards and quality objectives. Assessing project performance and implementing changes as necessary to ensure the projects remains within specified cost,schedule, scope and quality objectives
* Managing 3rd party vendors and contractor resources are held accountable for deliverables
* Manage and provide oversight of the project (schedule, budget and scope), and work with PG&E stakeholders and externalentities to ensure project remains on schedule and on budget
* Manage Risks and track issues / report appropriately to senior management.
* Work with Physical Security Specialists on large installation and service projects
* Manage System Design andengineering
* Manage and Supervise field system maintenance / inspections
* Collaborate with Technician on system configuration
* Support health monitoring and life cycle supervision of available systems
* Manage recurring systems inspectionswith the support of service providers