Optimization Analyst

01 Dec 2016
10 Dec 2016
Oil and Gas
Contract Type
Full Time
Role synopsis
The Optimization Analyst role resides within the CS/OTC Tower of Global Business Services (GBS) in Naperville, IL. Customer Service/Order-to-Cash (CS/OTC) is customer service activity aimed at creating additional value for BP by optimizing performance across various businesses, teams and technology through the use of robust, comprehensive service tools and processes to increase sales efficiency, resulting in a lower cost-to-serve. This is with the main aim of releasing sustainable working capital and improving the customer experience of BP. The main activities in the CS/OTC process include:
1. Customer Service - including customer contact, management and support, order fulfilment, sales support and administration, including marketing program support and service processes.
2. Revenue and Credit processes - including credit management, invoicing, collections management, dispute/deduction management, cash applications, financial reporting, and forecasts and analysis.
The Optimization Analyst is responsible for assessing processes, identifying control gaps and implementing necessary improvements in order to improve business capabilities. This position strengthens operations by driving process quality standards, identifying and executing technology process efficiencies and developing best practices related to reporting and analytics. The Optimization Analyst is responsible for supporting team operations in the interpretation, execution and analysis of complex data and reporting, and delivering a professional, accurate and comprehensive work product to internal and external stakeholders. This position will strategically partner with appropriate teams and leaders regionally and globally to ensure best practices are implemented and maintained. The analyst will work with all levels of employees to gain understanding of day to day operations, influence and attain buy-in from leadership on proposed process improvement initiatives and ensure that defined improvement initiatives align with business strategies.
This position is the liaison with stakeholders and the primary point of contact for process and system changes. This position has influence on processes managed by Analysts and is involved in training and work direction especially around process initiatives. This is a highly visible role that requires strong attention to detail, internal and external cross functional interface, strong business insight and ability to drive and identify continuous improvement opportunities.

Key accountabilities
• Support relevant stakeholders with key business insights that tie to metrics as well as into monthly operational reviews
• Provide technical analysis and feedback regarding impact of regulatory changes, projects, system upgrades or modifications to improve existing as well as new processes and systems for efficiencies
• Find innovative ways to share learnings from company trends and industry best practices
• Assist in the identification of high risk or inefficient processes resulting in risk and error mitigation while promoting principles of standardization and simplification
• Provide effective communications to ensure engagement of all relevant stakeholders
• Run and analyze relevant reports, review the operational performance of the team on a regular basis to ensure performance as per agreed service levels and key management metrics and goals
• Strategically lead the development, improvement and execution of processes, policies and projects within the team
• Serve as the expert for team processes and procedures
• Advocate for standard CI tools such as A3 dashboards across the team and coach individuals to improve their CI skills
• Train current team members in process changes, system implementations and policy changes
• Ensure accuracy and integrity of data is kept in a timely manner including BPM and end-to-end desktop documentation
• Support relationship management of third parties to enable end to end delivery to include vendors, BPO and stakeholders
• Act as change management agent; coach and influence the team through transformational shifts
• Conduct training sessions to support business needs for stakeholders
• Ensure processes are in alignment with Global Process Design Standards (GPDS)
• Participation in the GPDS network and working Global Process Owner (GPO)

Essential Education
• Bachelor's Degree Required

Essential experience and job requirements
• Strong Experience with Microsoft Excel (data manipulation and validation)
• Demonstrated drive to proactively identify and implement positive changes in optimizing processes, systems, internal controls & assurance practices
• At least 3 years of experience in the areas of relationship management, process improvement and strategic project enablement
• Experience managing projects & demonstrated abilities in meeting tight deadlines & overcoming barriers to project success
• Demonstrated ability to influence and drive changes across cross functional teams
• Intellectual curiosity to challenge the status quo & provide innovative ideas balanced with the ability to deliver tangible results
• Strong presentation skills
• Dynamic communication skills & the ability to interact effectively at all levels throughout the various functional areas
• Able to achieve success by influence and negotiation without having executive authority
• Ability to work with a global mind-set
• Conflict resolution and ability to find solutions to complex issues
• Continuous Improvement approach to operating processes
• Team-focused, results oriented

Other Requirements (e.g. Travel, Location)
Ability to work in the Naperville, IL office location. No relocation assistance will be provided.

Desirable criteria & qualifications
• Knowledge of Microsoft Access (data manipulation and validation)
• Training and Coaching skills
• Ability to build co-operative and trustful relationships with senior management and key stakeholders by visibly supporting their efforts in the organization while maintaining independence as a control function
• Critical thinking skills
• Ability to work with a high level of independence embedded within a business while maintaining strong links to the other members of the team
• Demonstrated ability to motivate others

Relocation available

Travel required
Negligible travel

Is this a part time position?

About BP
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. With a workforce of 80,000 employees, BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

BP has established a Global Business Services (GBS) in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support SPU (strategic performance unit) operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. The GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does.

Corporate & Functions

Closing Date
[ "13-Dec-2016" ]