Marketing Services Manager

Cape TownWestern Cape
01 Dec 2016
10 Dec 2016
Oil and Gas
Contract Type
Full Time
Role synopsis
The Marketing Services Manager job exists to lead accurate and timely delivery of Order to Cash services including Accounts Receivables and Systems & Master data Support. The job also exists to support the Tower Lead with the development and implementation of Tower strategy and plans.

Key accountabilities
•Contribute to the long term business planning exercise of the Order to Cash Tower; develop and cascade annual business plans for the team including priorities, goals and performance metrics.
•Lead and /or support the establishment, forecasting and management of annual operations budgets.
•Generate support and buy in for the identified Centre and Tower vision, strategy and action plans.
•Review the operational performance of the team regularly against defined objectives and plan corrective actions accordingly. Provide support for regular operational performance updates to management.
•Direct and closely monitor day-to-day operations to support business units effectively (including activities related to Accounts Receivables and Systems & Master data ) and to ensure performance as per agreed service levels, key management metrics and goals.
•Regularly track and lead efforts to proactively manage associated risks and update supporting procedures.
Service Management & Continuous Improvement
•Support the development of service level agreements, process performance indicators and internal / external benchmarks against best-in-class practices.
•Support the development and implementation of Order to Cash policies, procedures and practices in compliance with legal & regulatory requirements and industry best-in-class practices.
•Drive cross functional collaboration and identify, resolve and develop solutions for complex, escalated and systemic operational problems to ensure consistent and high quality customer service at all times.
•Proactively plan, develop and monitor implementation of quality and process improvement by leveraging technology, continuous improvement initiatives, best practices and data-driven management. Track progress and suggest recommendations for improvement as required.
•Manage day-to-day operational and service-oriented relationships with internal BP partners, internal GBS partners and external customers. Work with senior internal BP partners to ensure alignment between GBS and local SPU strategy and priorities.
Leadership & Supervisory
•Plan, assign and direct work for team members.
•Set goals and conduct performance appraisals, reward and discipline employees.
•Provide mentoring, guidance and feedback to team members to support long term career development of key talent.
•Provide opportunities for learning and self-development to build capability of the team and ensure competency in performing Tower activities.
•Lead the development of a high performance culture within teams promoting continuous learning and focusing on meeting / exceeding customer needs / expectations.
Resource Management
•Carry out resource management responsibilities for teams to ensure the efficient and effective allocation of resources for the organisation and organise people in support of GBS service, control and cost requirements. Flag significant demand variations to help ensure the development of a flexible resource allocation strategy

Essential Education
Relevant degree or similar level professional qualification. Postgraduate qualification advantageous

Essential experience and job requirements
Demonstrate extensive knowledge and primary experience leading of Customer Services Management and Service Value propositions in an organisation of similar or larger scale and complexity
•Knowledge of Finance or Commercial operations is essential given the Order to Cash Portfolio
•Experience in leading and building capability and talent in large scale and diverse operating teams in a Global, Complex and Dynamic Business Environment
•Track record of supporting Continuous Improvement in a current or prior business/professional roles
•Demonstrate track record in a customer management advocacy and delivery
•Minimum of 10 to 15 years of management experience in client service oriented industry, business services similar business environment
•Strong interpersonal and communication skills are essential given diverse and wide ranging business relationships that need to be built, enhanced and maintained
•Working knowledge of treasury processes would be advantageous.
•Demonstrable experience with advanced competency using project management tools and software
•Advanced knowledge of Microsoft Office, particularly PowerPoint and Excel.
•Adept at using tools and analysis techniques to help with resource scheduling and reporting
•Excellent analytical, organisational and presentation skills
•Strong interpersonal relationship building, collaboration and facilitation skills

Other Requirements (e.g. Travel, Location)
There are no additional requirements. Please respond with N/A below.

Desirable criteria & qualifications
Customer Service Delivery Excellence-5
Internal Control Management-4
Risk & Compliance Management-4
Operations Management-4
Business Performance Management & Reporting-4
Project & Programme Management-4
Leading & Managing Change-5
Process & Quality Improvement-4
Strategic Orientation & Global Awareness-4
General Leadership & Decision Making-4
People Management & Development-5
Influencing Ability & Negotiation-4

Relocation available
Yes - Domestic (In country) only

Travel required

Is this a part time position?

About BP
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

Corporate & Functions

Closing Date
[ "09-Dec-2016" ]