Customer Service Leader – Operations

26 Nov 2016
03 Dec 2016
Oil and Gas
Contract Type
Full Time
The Customer Service Leader - Operations demonstrates accountability for functional, business
and broad company objectives within Power Services

Essential Responsibilities

In this role you will integrate and develop processes that meet business needs across the
organization, manage complex issues within functional areas of expertise, be involved in long-term
planning and contribute to the overall business strategy.
•Support strategic initiatives across the sub region for all field execution/ Quality/ EHS activities
•Report sub-region operational metrics and support operational excellence initiatives
•Work with Europe Operations team to provide sub regional focus on services fulfillment, planning,
resource allocation
•Support EHS guidelines, monitor EHS performance
•Support on-going technical and business issues
•Work with regional sources for outage scope planning and execution. Including closeout, parts
and repairs planning, P.6 process.
•Driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost
•Ensure business processes compliance
•Work with finance & execution teams about financial pacing, cost classification, margin review
and billing related opportunities & projects.
•Follow up Field Service Portal (FSP) and Oracle Field Services (OFS) activities and ensure
process compliance and on-time delivery.
•Work with OM team about complex outage event preparation (Planned / Emergent / Upgrade)
from start to finish.
•Drive improvement of vendor/sourcing cost, on-time delivery, outage cost, productivity and P6.0
•Actively work to improve and perfect existing processes and look for simplification opportunities.
•Participate / Lead all regional initiatives and projects that covers a full span of


• Bachelor's degree in an engineering or business field
• 5 years of experience in managing service contracts and a customer facing role.
• Experience of managing gas & steam turbine, generator, boiler & auxiliary system outage
planning and execution.
• Multi-Year Agreement structure, T&C's and associated financial model knowledge.
• Willingness and ability to travel
• Fluent in English and Turkish language

Desired Characteristics

Knowledge & experience within the power industry.
• Experience in planning and project managing outages.
• Strong quality background
• Strong leadership, financial and commercial skills.
• Team leader in a dynamic, energetic and proactive environment.
• Demonstrated communication & organizational skills.
• Strong interpersonal skills