Director, IT Service Delivery (End User Computing) Job

Minneapolis, Minnesota
24 Nov 2016
12 Jan 2017
Contract Type
Full Time
Location(s): CO - Denver; MN - Minneapolis
Are you ready to take your leadership potential to the next level with a growing Fortune 500 company?  Xcel Energy is at the leading edge of an industry that is changing quickly. We're seeking dynamic, proven leaders to help guide us into this exciting energy future. If you're looking to lead at a company that is committed to excellence, safety and environmental stewardship, with plenty of room to grow, consider a position at Xcel Energy.
Position Summary
Responsible for developing and delivering one or more end-to-end services for specific business units (BU). Drives overall IT planning efforts within BU; ensures alignment with enterprise IT strategy and standards. Manages capital IT portfolio; coordinates with other Delivery Leaders to manage the overall portfolio. Responsible for IT capital budget, O&M and value creation projects >$50M. Direct BU strategic application, infrastructure, and/or network development, support, maintenance, operations for all delivery functions.

Essential Responsibilities
  • Relationship Management - Develops and sustains strong relationships with BU leadership, with minimal direction from sponsoring executives. Serves as the primary point of engagement for demand planning and management with BU; coordinates communication across other IT areas as appropriate. Understands how to operate effectively with internal and external stakeholders.
  • Strategy & Planning - Manages business component of IT planning across BU's. Participates in BU planning activities. Has a solid understanding of BU technology requirements. Develops and maintains 5-year rolling IT plan for specific BU. Leverages internal and external networks to continually identify opportunities for improvement.
  • Operational Management - Manages identification, investigation and solving production problems, including preventative measures and appropriate communication to clients regarding resolution. Has general understanding of the BU; drives ongoing improvements in service delivery performance.
  • Portfolio Management - Monitors IT budget/forecast within assigned BU; identifies gaps; develops/implements gap closure plans. Drives improvements in allocating discretionary IT dollars to maximize value. Coordinates shift of priorities based on business goals and budget changes. Serves as executive coordinator for assigned IT projects. Participates in project reviews; steering committee meetings; identifies risks and provides effective risk mitigation.
  • Resource Management - Develops and manages a team providing guidance, leadership and mentoring. Responsible for career development, performance management, and pay determination and communication. Develops leadership talent within team.
  • Application, Infrastructure, and/or Network Support - Overall responsibility to direct staff of delivery and operations by setting policies and standards, mitigating risk, and providing oversight to the development, implementation, maintenance and daily.
  • Regulatory Support - Ensures that all regulatory implications are factored into IT decision-making. Represents Business Systems on response strategy teams and approves responses prior to Business Systems leadership/CIO review.

Minimum Requirements
  • Bachelor's degree in business, IT or related field or equivalent experience; Master's degree preferred.
  • Sound understanding of core business processes, industry trends, technology and IT environments.
  • Eight years of integrated utility and regulatory business and/or IT systems experience.
  • Five years of experience in IT service delivery, direct business engagement, and multiple technology domains.
  • Eight years of system implementation related project management experiences with five years managing development projects and development staff pursuant to enterprise level system deployment.
  • Must have experience developing end-to-end solutions and services.
  • Exceptional communication, time management and critical thinking abilities.

  • Experience managing multi-organizational teams with total headcount of 25 or more.
  • Experience managing outsourced services including contract and performance management.
  • Experience with support of multivendor end user environment.
  • Understanding of MS Windows desktop, MS Office 365, and service desk operations.
This position requires a behavioral assessment prior to being considered for an interview.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.
Posting Notes:  MN - Minneapolis || CO - Denver; MN - Minneapolis || United States (US) || Utilities and Corporate Servic || 56770:CO IT Operations Center || Full-Time || Non-Bargaining ||
Requisition Number: 6369
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at