Commercial Excellence Specialist, Global Service

København S, Hovedstaden
24 Nov 2016
18 Mar 2017
Contract Type
Full Time
Do you have experience in Service Sales, with the ability to see strategically and implement operationally? We are looking for a skilled communicator who can identify, and drive, best practice and improvement initiatives in our Global Service Sales processes.

Global Service > eBusiness & Global Processes > Processes & Systems
Process & Systems is a team of specialists responsible for developing and governing the landscape of service processes, systems and master data, to increase customer satisfaction and operational efficiency. Best practices are leveraged from across the global service business, the wider Vestas organisation and other industries.

The increased focus on service of non-Vestas machinery brands brings an exciting dimension to the development of the Vestas service landscape. This department is also responsible for integrating requirements of non-Vestas machinery service activities into global processes and systems.

You will be responsible for shaping activities in all areas of the Service business to reflect commercial priorities. Identification and implementation of process improvement initiatives and projects, is how you will support efficiency improvements, and embedment a lifetime, fleet-wide commercial mindset across the organisation.

In addition to project deliverables, you are to ensure collaboration and commercial understanding is built across the wider service organisation - effective stakeholder management and well implemented global solutions. This requires someone with the skill to project manage large strategic change projects, whilst also driving smaller scope operational improvements, through the Business Process Management communities.

A strong general knowledge of Service Sales is a pre-requisite, with an ability to see strategically and implement operationally. This role will work closely with the Head of Global Service Sales, and be co-located within the Global Service Sales team in Copenhagen. Drawing on your previous experience, and continuous monitoring of service sales best practices, you will be expected to drive change and influence the direction of the Service Sales business.

The right candidate has worked in a similar role, and/or as a commercial management consultant.

We expect you have:
  • Experience leading sales process change implementations globally
  • Excellent communication skills in English, written and verbal
  • Managed large projects with multiple global stakeholder groups

Furthermore, it is an advantage if you have:
  • Worked with Service Sales in an engineering industry.
  • Customer or Contract Management experience.
  • Process Modelling experience.

We are looking for a candidate who:
  • Values collaboration, and can apply cultural awareness
  • Is able to communicate in a confident and concise manner
  • Is willing to work on local time to assist global colleagues where needed
  • Is able to take accountability, working proactively to identify what needs to be done and delivering reliably to deadlines.
  • Works calmly under pressure, with a solution-driven mindset.

What we offer
We offer you the opportunity to drive change processes and influence the direction of the Service Sales business within Vestas.

Additional information
Primary location Copenhagen DK. Travel is to be expected of approx. 20 days per year.

For additional information on the position, please contact the Director of Process & Systems, Claire Mølby in DK at 45 25 30 12 20.

About Vestas
Vestas is the energy industry's global partner on wind power solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 78 GW of wind turbines in 75 countries, we have installed more wind power than anyone else.

Through our industry-leading smart data capabilities and unparalleled 68 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions.

Together with our customers, Vestas' more than 21,900 employees are bringing the world sustainable energy solutions to power a bright future.

We invite you to learn more about Vestas by visiting our website at and following us on our social media channels.