Billing Specialist II

22 Nov 2016
06 Dec 2016
Oil and Gas
Contract Type
Full Time
Role synopsis
The Billing Specialist executes standard, complex and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements. This role provides direct customer contact in order to define customer invoice requirements and resolve disputes. The Billing Specialist is to be a resource for billing and invoicing: supporting the invoicing process, customer credit integrity testing, customer portal monitoring, and invoicing and delivery of document scanning.

Key accountabilities
• Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, specialized customer requirements, and other sales and marketing offers
• Resolve billing disputes accurately and within prescribed service level targets
• Interface with various Lubricants functions such as Sales, Customer Support, Supply Chain, Pricing, Finance and Tax to gather information to ensure transactional accuracy
• Apply Root Cause Investigation methodology for all billing errors to drive continuous improvement
• Participate in Root Cause Investigation team that utilizes a data driven approach to identify specific problems to drive prevention opportunities
• Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collections ability
• Work closely with the Order Fulfillment team to assist in Order to Cash work flow
• Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including: credit, marketing, supply chain, technical support, product management and sales
• Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolution of customer complaints
• Monitor distributors' open order report to ensure adherence to BP policies and procedures on timely delivery and order confirmation; review and correct billings and credit processes as necessary
• Spearhead the troubleshooting for incorrect distributor crediting process issues related to platform, advance pricing, address book, payables, warehouse or receivables
• Assist in training distributors on use of financial tools
• Request and follow up on confirmation of delivery documentation when requested by distributors

Essential Education
• High School Diploma or GED

Essential experience and job requirements
• Minimum of 3 years of Billing Support or Back Office Customer Service experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc.
• 2 years' experience using service center tools; CRM, SAP or JDE.
• Proficient PC skills (Microsoft Outlook & Excel, IRAS/Crosslink) including strong keyboarding skills
• Customer Service oriented - outstanding communication and people skills; energetic and enthusiastic; takes initiative to effectively anticipate the needs, handle the issues and resolve the problems of internal and external customers and clients; views complaints as opportunities; acts as a customer advocate building relationships and long-term mutual benefit
• Performance oriented - proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities
• Team oriented - actively promote a cooperative/positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its stakeholders

Other Requirements (e.g. Travel, Location)
Ability to work in the Naperville, IL office location. No relocation assistance will be provided.

Desirable criteria & qualifications
• Bachelor's degree in Business or Related field
• Understanding of all internal Order to Cash business process and programs that support the Sales process
• Ability to manage multiple priorities and take direction from many sources; flexibility and adaptability to change

Relocation available

Travel required
Negligible travel

Is this a part time position?

About BP
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

BP has established a Global Business Services (GBS) in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support SPU (strategic performance unit) operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. The GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does.

Corporate & Functions

Closing Date
[ "05-Dec-2016" ]