Field Service Engineer - Oklahoma Area

Oklahoma City, Oklahoma
17 Nov 2016
08 Dec 2016
Oil and Gas
Contract Type
Full Time
The Field Service Engineer will provide field service support for our core GE Analytical Instruments and accessories for the Oklahoma area, as well as supporting broader Texas, Arkansas, Kansas, and New Mexico. In this role, you will troubleshoot a variety of routine to complex problems related to operation, maintenance and the calibration of the equipment

Essential Responsibilities

As the Field Service Engineer, you will:
  • Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support
  • Have the ability to travel extensively, and work schedules will fluctuate based on customer and business needs / demands
  • Perform diagnostics testing, repairs, test and calibration routines on the instructs, and complete all required paperwork
  • Accurately account for all inventory transactions associates with the repair process
  • Collect payment information and generate shipping and billing paperwork
  • Provide extensive equipment support and general hardware and software support
  • Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all GE Environmental Health and Safety (EHS) policies


  • Associate's Degree in a Technical discipline or Vocational School (OR a High School Diploma / GED with a minimum of 4 years of water processing, plant, or maintenance experience)
  • Minimum of 2 years of analytical instrument or electro-mechanical field repair experience, customer service experience, and onsite field service experience
  • Ability and willingness to travel 80% of the time, with short notice as required
  • Ability and willingness to work a flexible schedule based on customer needs

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Associate's Degree in Electrical, Electronic Technology, Mechanical Engineering or related technical discipline from an accredited college or university
  • Strong technical, mathematical and customer service skills
  • Bilingual in English and Spanish
  • Cognitive and clear communication skills to efficiently support the service process
  • General knowledge of electrical equipment, chemistry and safety
  • Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment
  • Ability to learn applicable company procedures within a reasonable time from start of employment
  • Computer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledge
  • Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases
  • Strong verbal and written communication skills
  • Self-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments
  • Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
  • Ability to communicate effectively and contribute to team projects in a sales environment
  • Ability to make good business decisions based on risk reward analysis and GE's business objectives

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