Field District Manager

England, London
08 Nov 2016
08 Dec 2016
EDF Energy
Contract Type
Full Time

At EDF Energy, we're committed to helping our customers in any way we can. We are responsible for maximising the long term value of our residential and business customers; we create an integrated approach to energy sourcing, pricing strategy, and deliver to the needs of our customers. We sell electricity and gas to over 5.5 million residential and business customers, making us the largest supplier of electricity by volume. We also run customer facing activities including field sales and meter reading services. We're committed to 'getting it right first time', making sure that service is continually improved & our approach to Customers is driven by our sustainability agenda, which means we behave as a socially and environmentally responsible company. Working in a competitive marketplace means we need high performing people who have the skills, experience, systems knowledge and leadership abilities to provide support and guidance in line with our 'right first time' policy.

Job Overview:

The Field District Manager (FDM) role is a field-based role with responsibility for the management of EDF Energy's technical metering operations for one or more districts. FDMs are primarily responsible for the people and performance management of a field workforce comprising of up to 15 multi-skilled technical (electrical and gas) and non-technical employees undertaking metering and debt related activities.

In order to ensure the successful mobilisation and deployment of SMART metering within Energy Field Services, FDMs will manage their teams to achieve agreed business targets in:

  • Health and safety;
  • Quality;
  • Installer productivity and performance
  • Cost; and,
  • Continuous improvement.
  • Principal Accountabilities:

    People and Performance Manager:
    The FDM role is to proactively lead and manage a team of up to 15 multi-skilled technical and non-technical operatives. Ensuring the team are set up to successfully undertake all required metering and associated work within the district.

  • Leadership and focus on Health, Safety and Wellbeing for the workforce. Ensuring adherence to processes and plans to drive a zero harm culture for customers, employees and third parties.
  • Compliance with external standards, including SMICOP [government mandated regulations], and all relevant licence conditions.
  • Ensuring adherence to EDF Energy core principles, policies and procedures - for example, sickness and annual leave. Undertake investigations and management responsibilities under the disciplinary process.
  • Maximising the performance and contribution of Operatives through regular performance reviews and through the creation of a supportive culture of coaching and development. Combined, where necessary, with the robust application of EDF Energy HR policy.
  • Embedding a pro-active and positive culture to ensure a 'right first time' achievement for all installation work.
  • Providing transparent measurement of the team against the agreed KPIs for operational performance and the delivery core initiatives, for example improvements in costs, quality, efficiency, operating and safety standards
  • Ensure field staff portray and deliver an excellent customer service ensuring all activities reflect positively on EDF Energy.
  • Support the effective embedding of a positive Employee Relations environment by leading the required cultural change and engaging with local Trade Unions and Employee Representatives through consultation and conflict resolution.
  • Organise and hold regular team meetings and 1-2-1s with employees focusing on safety performance, employee engagement and company communications.
  • The successful recruitment, induction, mobilisation and subsequent deployment of new in-house technical and non-technical operatives.
  • Technical Expert:
    FDMs are expected to provide a proactive and knowledgeable technical resource for the business, working closely with other Field District Managers and the Regional Managers to develop and maintain a continuous improvement culture with the following core behaviours:

  • Providing technical and safety related support and assurance in line with the Safety action plan.
  • Creating and maintaining accurate records of technical issues, implementing lessons learned and sharing best practise across EDF Energy's installation partners
  • Building strong relationships with colleagues across EFS, the Customers business and B2C as necessary in order to ensure the alignment of targets, plans and processes including sharing learning and best practice.
  • Advocating the benefits of Smart Metering principles and values, creating and sustaining a community of interest in the development.
  • Skills and Qualifications

  • Field operational management of a technical and non-technical workforce with evidence of successful delivery against stretching personal and team targets in a field environment.
  • Implementation of new processes and systems and engaging users.
  • Ability to translate requirements into practical deliverables and measures.
  • Evidence of building relationships and engaging and influencing stakeholders.
  • Highly resilient and adaptable to changing demands
  • Knowledge of electrical and gas smart metering installations.
  • Gas safe, CCN1 or equivalent experience essential
  • City and Guilds 236 part 1 & 2 or equivalent experience beneficial
  • IOSH managing safely certificate.
  • Experience of managing change and introducing new working practices.
  • IT Literate to an intermediate level.
  • Ability to work under pressure and to tight timescales