Contract Performance Management - Lead Services Specialist

West Burton,
08 Nov 2016
21 Jan 2017
Oil and Gas
Contract Type
Full Time
This role will be measured on its customer relationship and the ability to produce financial and operating results for the business. The Contract Performance Manager (CPM) will be required to work independently to manage long-term service agreements. They will be co-located with their respective customer in West Burton and be responsible for delivering high quality customer solutions including new products, outage planning, parts & repair delivery via project management tools.

Essential Responsibilities

The role includes ownership of the customer relationship & ability to meet internal GE objectives. Additional responsibilities include, but are not limited to the following:
• Plan / coordinate activities on site of a larger project to fulfill a customer order according to financial / commercial parameters and ensure customer satisfaction
• Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation
• Maintain all CSA related documentation (Insurance certificates)
• Update and maintain input in the various tools including Field Service Portal (FSP) and Oracle Field Services (OFS) system
• Participate and support the Margin Review process
• Coordinate activities between I&FS, I&RS and GEEPI
• Order, track and QC all covered parts and provide support in identifying parts, part numbers and drawings
• Provide TIL's and ECN's to the owner
• Respond to the customer's technical inquiries
• Provide information and support for implementing conversion, modification, & upgrade opportunities
• Work with the owners O&M to optimize reliability and availability in order to increase the facility's efficiency and profitability
• Build strong partnerships within the value chain organization, which will be extremely important to deliver high quality services
• Maintain unit operating history and parts life history
• Respond to forced outages
• Maintain up-to-date records of HGP components including fallout rates and refurbishment activities
• Track, credit and invoice bonus and LD amounts
• Cost or financial data collection and reconciliation
• Respond to warranty claims
• Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning
• Oversee Extra Work, Job Cost Estimator (JCE), policy 6 target setting, and scope management for assigned customers
• Responsible for Quality and EHS oversight on work performed at assigned customer sites


• Bachelor's degree in an engineering field from an accredited university or college (or a high school diploma/GED with extensive experience in contract formation and execution) or equivalent knowledge and experience
• Solid experience with contract formation and execution

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

Desired Characteristics

• Knowledge & experience within the power industry
• Experience planning and executing outages
• Familiarity with Contractual Service Agreements
• Strong quality background with Green Belt certification
• Strong leadership, financial and commercial skills
• Knowledge of the Field Service Portal (FSP) systems
• Team leader in a dynamic, energetic and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication & organizational skills
• Strong interpersonal skills