Tool Center Technical Lead

West Chester, Ohio
03 Nov 2016
28 Jan 2017
Oil and Gas
Contract Type
Full Time
The Technology Operation Lead would be accountable for the functional, business, and broad company objectives of the tooling center. Responsibilites would include integrating and developing processes that meet business needs across the organization, managing complex issues within functional areas of expertise, being involved in long-term planning, and contributing to the overall business strategy.

Essential Responsibilities

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for each of the assigned product lines
  • Responsible for the technical management of the Tool Center
  • Direct and manage the work of assigned employees to ensure timely, efficient and cost effective order fulfillment, meeting all safety, quality and key performance metrics, including work assignments, scheduling overtime, and employee training in a non-union environment
  • Drive activities and complete projects with employees to maximize safety, quality and productivity consistent with the Fulfillment-5 principles
  • Enhance LEAN processes to reduce waste and cost, provide technical leadership, best practice exchange, and develop / drive tool retention programs
  • Work closely with internal customers (Field Engineers and Service Managers) to improve outage productivity consistent with the fulfillment 5 principles
  • Responsible for building strong long-term relationships with specific customers within the region
  • Maintain administration procedures / processes and complete all periodic or individual reports
  • Ensure that the tool center maintains effective health and safety standards as per company policies and government regulations
  • Exercise independent judgment and decision making over day-to-day operations of the tool center
  • Ensure a high level of customer service by effectively handling technical queries from customers and be knowledgeable of and sensitive to business, social and cultural issues significant to their customer
  • Additional responsibilities as needed to support Tool Center Manager


  • Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field services or customer service role)
  • Six Sigma-Green Belt Certified (GE Internal candidates only)
  • Experience working in a production or service environment for at least 4 years
  • Previous supervisory/leadership experience for at least 3 years
  • Be able to demonstrate an advanced level proficiency with WORD, Excel, and Power Point certified by an accredited collage or at least 4 years of experience

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Minimum 5 years of business experience in a leadership role
  • Minimum 2 years of experience in a quality or project / program management role
  • Gas Turbine and/or Steam Turbine Product Line experience / knowledge
  • Field service experience
  • Six Sigma Green Belt or Lean Certification
  • Ability to work in a challenging and dynamic environment
  • Mechanical aptitude for repair and evaluation of mechanical fixtures
  • Ability to develop credibility with employees, managers, peers and customers
  • Strong mechanical, technical, and analytical skills
  • Ability to plan, communicate, and execute
  • Strong organizational skills with high attention to detail
  • Change agent with ability to influence at all levels
  • Willingness and ability to work a flexible schedule
  • Strong interpersonal and leadership skills
  • Strong oral and written communication skills