Customer Service Consultant, Castrol NZ - 6 month contract opportunity

30 Oct 2016
03 Dec 2016
Oil and Gas
Contract Type
Full Time
Role synopsis
GBS currently have a fantastic opportunity for an experienced customer service professional to join our Castrol Customer Service team based in the CBD. Working as part of a collaborative team, you will be responsible for providing the full range of customer service activities for our Castrol NZ customer service including order placement, delivery, stock and pricing queries.

Key accountabilities
Key responsibilities of the role include:
  • Ensuring delivery of the customer offer whilst maintaining strong relationships with customers
  • Proactively display first call resolution to provide effective decisions to ensure customer's requirements are met and company standards and policies are adhered to
  • Contribute to team KPI measures and adhere to all current policy and procedures
  • Accurate utilisation of Siebel to track customer queries, delivery issues and stock returns

Essential Education

Essential experience and job requirements
To be successful in the Customer Support Consultant role you will have established experience within a customer-centric service environment with a strong focus on providing positive resolutions and support for customers. Other essential attributes for the role include:
  • Demonstrated ability to effectively manage the end to end customer experience
  • Strong problem solving and influencing skills
  • Highly developed written and verbal communication skills
  • Self-motivated, able to demonstrate a high level of initiative
  • Demonstrated ability to work well in both team environment and autonomously
  • Effective time management skills with the ability to prioritise delivery of outcomes
  • Strong use of MS Office with Siebel and SAP being experience preferred but not essential
As the team work with our customers in New Zealand, you will need to be available to work between the hours of 7:00 am - 3:00pm Monday to Friday including Australian public holidays.

Other Requirements (e.g. Travel, Location)
There are no additional requirements. Please respond with N/A below.

Desirable criteria & qualifications
A career with GBS offers you a collaborative work culture and a company that lives and breathes its values of Safety, Respect, Excellence, Courage and One Team. We have a commitment to developing your career and rewarding our people with a competitive salary package and flexible working conditions coupled with benefits that reflect these values. In addition to your base salary and superannuation you will also receive a fuel discount and two paid community service days per year.

GBS is an equal opportunity employer supporting diversity in our workforce. BP Australia encourages women, people of Aboriginal and Torres Strait Islander heritage and people of culturally diverse backgrounds to apply. If this opportunity sounds like you, then we would love to hear from you. To apply, please click on the 'Apply' button below and follow the prompts.

Relocation available

Travel required
Negligible travel

Is this a part time position?

About BP
GBS ANZ is a provider of a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, GBS ANZ's services include accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services. GBS ANZ has positioned itself as the true leader in a highly competitive shared services landscape. As part of the BP group of companies with operations in over 100 countries, GBS ANZ sits within a global organisation supporting BP Australia's businesses of exploration, production, refining, trading and distribution of energy. With over 400 employees, 100,000 end customers and $40 billion in processed transactions per annum, GBS ANZ takes pride in being the engine room for BP.

Corporate & Functions

Closing Date
[ "02-Dec-2016" ]