Incident Response Analyst, Expert

San Ramon, California
26 Oct 2016
28 Dec 2016
Oil and Gas
Contract Type
Full Time

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, "Together, Building a Better California" is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with 23,000 employees, the company delivers some of the nation's cleanest energy to 16 million people in Northern and Central California. Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.

The Cybersecurity function is led by PG&E's Vice President - Chief Information Security Officer and is responsible for cybersecurity and risk management across the organization.

The Security Intelligence and Operations Center (SIOC) is responsible for ensuring that PG&E proactively identifies and assesses threats to its network and data, monitors its network for malicious activity, investigates intrusions and other relevant events, and has a sophisticated and detailed understanding of the evolving threat landscape.

Position Summary

This is a challenging and fast passed position in PG&E's Security Intelligence and Operations Center (SIOC) which is responsible for detecting, analyzing and responding to any suspicious cyber security activity across PG&E's business and operational networks. The SIOC is a critical team within PG&E's broader Information Security team which is led by PG&E's Vice President - Chief Information Security Officer.


Minimum Qualifications:
• Bachelor's degree in Computer Science or related field, or equivalent work experience
• EnCE or ACE or CCE or related Degree
• 8 years of Information Technology experience, with at least 6 years of experience in information security working within incident response/forensics or equivalent functions
• Computer Incident Response Team (CIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center (CSIRC) or a Security Operations Center (SOC) experience
• Previous experience with Guidance EnCase or other digital investigations tools
• Strong technical skills including malware reverse engineering, memory forensics, live response techniques, registry analysis, scripting, and other relevant technical security skills such as memory forensics
• Experience investigating and mitigating APT style attacks
• Strong case management and forensic procedural skills
• Deep knowledge of log, network, and system forensic investigation techniques
• Deep knowledge of diverse operating systems, networking protocols, and systems administration
• Deep knowledge of commercial forensic tools
• Deep knowledge of common indicators of compromise and of methods for detecting these incidents
• Deep knowledge of IT core infrastructure and cyber security components/devices
• Deep knowledge of TCP/IP Networking and knowledge of the OSI model
• Significant experience performing analysis of log files from a variety of sources, to include individual host logs, network traffic logs, firewall logs, or intrusion prevention logs
• Excellent problem solving, critical thinking, and analytical skills - ability to de-construct problems
• Strong customer service skills and decision-making skills
• Significant experience with packet analysis (Wire shark) and Malware analysis preferred
• Working knowledge of PG&E infrastructure preferred
• IBM QRadar and Dell Secure Works experience preferred

• Utility Industry experience
• Experience with scripting in Perl/Python/Ruby
• Experience with both desktop-based and server-based forensics
• Reverse engineering skills • Strong sense of professionalism and ethics.
• Acts with integrity and communicates honestly and openly
• Ability to build rapport and cooperation among teams and internal stakeholders
• Respects others and demonstrates fair treatment to all
• Methodical and detail oriented
• Self motivated
• Actively seeks to enhance the group through the sharing of knowledge


• Utilizes digital forensic tools including Guidance EnCase to execute digital investigations and perform incident response activities
• Conduct investigations of computer based events and other security issues
• Establishes links between suspects and other violators by piecing together evidence uncovered from a variety of sources
• Establishes and maintains defensible evidentiary process for all investigations
• Uses & maximizes relevant investigative tools, software and hardware
• Coordinates with IT to leverage skills and resources in support of investigations
• Advances the practice and science of information security investigation
• Perform hunting for malicious activity across the network and digital assets
• Respond to computer security incidents and conduct threat analysis
• Conducts analysis using a variety of tools and data sets to identify indicators of malicious activity on the network
• Perform detailed investigation and response activities for potential security incidents
• Provide accurate and priority driven analysis on cyber activity/threats
• Perform payload analysis of packets
• Detonate malware to assist with threat research
• Recommends implementation of counter-measures or mitigating controls
• Ensures all pertinent information is obtained to allow for the identification, containment, eradication, and recovery actions to occur in a time sensitive environment
• Collaborates with technical and threat intelligence analysts to provide indications and warnings, and contributes to predictive analysis of malicious activity
• Develop innovative monitoring and detection solutions using PG&E tools and other skillsets such as scripting
• Mentor junior staff in cybersecurity techniques and processes
• Resolve or coordinate the resolution of cyber security events
• Maintain incident logs with relevant activity
• Document investigation results, ensuring relevant details are passed to senior analysts and stakeholders
• Participate in root cause analysis or lessons learned sessions
• Write technical articles for knowledge sharing
• Establish and maintain excellent working relationships/partnerships with the cyber security and infrastructure support teams throughout the Information Technology organization, as well as business units