Global Head - Business Ops Strategy, Analytics and Reporting

Recruiter
Location
Chicago, Illinois
Salary
Competitive
Posted
15 Oct 2016
Closes
18 Mar 2017
Ref
2755206
Sector
Oil and Gas
Category
Management
Contract Type
Permanent
Hours
Full Time
Our Business Operations Leader for Renewable Digital will ensure organizational effectiveness by providing operational leadership and oversight to the Global Operations organization for GE Renewable Digital. As a key member of the Leadership staff, your role ensures the team has the resources, processes, tools and skills they need to deliver on commitments while tracking ongoing execution and delivery of projects worldwide.

Essential Responsibilities

A key aspect of this role is being a business partner who
will assist in bridging the gap between vision and execution, specifically
related to balancing profitable growth, strategically managing costs and
intelligently navigating risk across the supply/chain. The successful candidate
will develop operations procedures; create programs responsive to external
environment; provide real-time and best in class data, rhythm and consistency;
and participate in cross-functional business and cultural development in
partnership with PMO. This position
has responsibility for day-to-day operational execution of a complex Global
Renewable Digital Operations organization including but not limited to
developing and tracking metrics for each vertical (Sales, Product, IT, Customer
Success, Implementation, Support), creating WBRs/MBRs/QBRs, developing and
implementation processes and procuring/aligning global tools for the support
organization.
In this role you will:
  • Develop a set of KPIs and operating rhythm for business
    operations within the Renewable Digital organization.
  • Have a deep understanding of the financial data associated
    with the business (Customer Satisfaction, Revenue, Orders, CM%, Utilization,
    Backlog) and the ongoing measurement against Operating Plan.
  • Demonstrate mastery of the intricacies of interactions and
    dynamics in global teams. Assure
    consistent, effective rhythms for collecting data and publishing metrics.
  • Use disciplined approaches to monitor team progress via
    effective information dashboards for project execution velocity, customer
    satisfaction, progress against plan, quality and ISO compliance.
  • Be an expert in proactively using data, practical knowledge
    and innovative insights to drive timely decisions, determine appropriate
    courses of action, and forecast future needs while managing risk and
    uncertainty for the global team.
  • Participate in, and oversee day-to-day operational tempos
    and rigor and have responsibility to coordinate activities for strategic
    business rhythms including Session II & Op Planning.
  • Work closely with Human Resources to guide and track the
    progress of recruiting and the subsequent onboarding of new resources.
  • Foster a culture of customer focus and drive high
    performance project execution through continuous engagement.
  • Navigate through ambiguity, prioritizes conflicting asks and
    shows ability to adapt to changing situations.
  • Demonstrate strategic level skills in collaborating with
    different stakeholders, influencing decisions and an ability to take strategic
    view.




Qualifications/Requirements

Basic Qualifications:

  • Bachelor's Degree from an accredited college or university
    required, preferably within a business or STEM field
  • A minimum of 10 years work experience in a large global organization
  • Minimum of 10 years working in a software environment with
    operations or project management/ technical experience


Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
  • Any offer of employment is conditioned upon the successful
    completion of a background investigation and drug screen.
  • Must be willing to travel up to 25-50%.
  • Must be willing to work out of an office located in
    Chicago, IL.




Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

Technical Expertise:

  • Facilitates and coaches Operations personnel and Project
    Managers on quality project execution.
  • Quantifies effectiveness of project execution by gathering
    data.
  • Drives accountability and adoption of prescribed corporate
    systems and standards. Publishes guidance and documentation to promote
    adoption. Proposes solutions based on research and synthesis; creates and
    enforces general operational principles that capture the vision and critical
    concerns of Executive Leadership.
  • Demonstrates advanced understanding of Quality Management
    including ISO 9001:2008 requirements.


Business Acumen:
  • Exhibits thorough understanding of customer enterprise - as
    well as interdependencies between departments. Demonstrates ability to interact
    with influencers, stakeholders, and decision makers as part of a larger
    customer account plan. Finds ways to access and engage senior leadership.
  • Exhibits thorough understanding of customer enterprise - as
    well as interdependencies between departments. Demonstrates ability to interact
    with influencers, stakeholders, and decision makers as part of a larger
    customer account plan. Finds ways to access and engage senior customer
    leadership.


Leadership:
  • Establishes & communicates team members' roles in
    relation to their function and data. Shares knowledge, power and credit,
    establishing trust, credibility, and goodwill. Coordinates role
    responsibilities with that of others to achieve mutual goals. Encourages groups
    to work together to efficiently resolve problems. Proactively coaches and/or
    mentor's others to improve their contribution to the team. Fosters relationship
    building between team members and those outside the team. Identifies gaps in
    roles on teams, and is recognized for growing and distributing talent pools across
    the organization.
  • Creates meaningful stories and two-way communications that
    drive behavior. Communicates functional strategy and roadmap with sufficient
    detail for teams to utilize. Describes functional area information to leaders.
    Coaches others on effective presentation skills. Collaborates with leadership on mediums and messages that drive the intended direction of
    the organization with measurable results. Determines the need for theoretical
    explanations vs. a business actionable answer in a presentation.


Personal Attributes:

  • Leads customers to take ownership of explaining their
    business problems through mutual understanding; engages internal and external
    customers by creating exciting dialogue.
  • Effectively directs and mentor's others in critical thinking
    skills. Proactively engages with cross-functional teams to resolve issues and
    design solutions using critical thinking and analytical skills and best
    practices. Finds important patterns in seemingly unrelated information.
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