Senior Advisor (Customer Relationship Management)

14 Oct 2016
21 Nov 2016
Contract Type
Full Time

37 hours per week

RWE npower require a Senior Advisor to join their Customer Relationship Team within npower Business Solutions.

This is a full time role to be based in our Oldbury office.

Why npower?

There has never been a better time to join us at npower as we embark on an exciting journey to become number one in customer experience in the energy industry and have also just been recognised as one of Britains Top Employers.

Role description and what were looking for:

Within the role you will play a pivotal part in ensuring that our key customers are serviced to the highest standard. You will work alongside a Customer Manager providing support to them by producing reports, answering the telephone and taking customer queries. You will be asked to handle end-to-end complex issues within a customer portfolio to tailored requirements. Within the role you will also have the opportunity to be part of project work and to attend customer meetings.

You will be required to develop and maintain excellent relationships with both our customers and across teams; as such we are looking for people with excellent communication skills with a demonstrable track record of building and maintaining relationships. Ideally you will come from a customer service background where you have dealt with customer queries and maintained accurate data. You should be able to work on your initiative and enjoy taking ownership of work. Additionally you should have commercial awareness and be able to recognize factors that may affect both our business and our customers.


Sharing knowledge and expertise

Analysis and Problem solving


Organisational Awareness

Delivers Results

Market/Customer Focus

What youll get in return

Our people are our most important asset and are what sets us apart from the competition. We offer a competitive salary and impressive benefits package, and the opportunity to really shape the future of the business whilst receiving the support you need to develop your skill set and experience to achieve your long term ambitions.

Company overview

RWE npower is a leading UK energy company and is part of the RWE Group, one of Europes leading electricity and gas companies. We serve approximately 5 million customer accounts with electricity, gas and energy. Through RWE Generation, we operate and manage a flexible portfolio of coal, oil, biomass and gas-fired power stations, producing more than 10% of the electricity used in Great Britain.

npowers recruitment activity is managed by the Internal Resourcing team. All contact from recruitment agencies needs to be directed to For further information, please contact :