Records Analyst, RIM Network (parent req)

San Francisco, California
14 Oct 2016
02 Nov 2016
Oil and Gas
Contract Type
Full Time

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation
(NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central
California. For PG&E, "Together, Building a Better California" is not just a slogan. It's the very core
of our mission and the scale by which we measure our success. We know that the nearly 16
million people who do business with our company count on our more than 24,000 employees for
far more than the delivery of utility services. They, along with every citizen of the state we call
home, also expect PG&E to help improve their quality of life, the economic vitality of their
communities, and the prospect for a better future fueled by clean, safe, reliable and affordable
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity
employer that actively pursues and hires a diverse workforce. All qualified applicants will receive
consideration for employment without regard to race, color, national origin, ancestry, sex, age,
religion, physical or mental disability status, medical condition, protected veteran status, marital
status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic
information or any other factor that is not related to the job.

Department Overview

The Enterprise Records and Information Management (ERIM) organization is a newly created
organization that will transform PG&E's records and information assets management practices to
ensure compliance with laws, regulations, and promote safe and effective business operations.
PG&E will lead the Utility Industry by achieving best in class.

The ERIM organization is responsible for policy, strategy and guidance for records and information
assets, monitoring compliance and supporting the development of consistent and integrated
processes that promote the responsible management of the information lifecycle to further PG&E's
immediate and future regulatory, legal and operational requirements.

Enterprise Records and Information Management (ERIM) is an enterprise-wide program driving the
Lines of Business(LOB) to become compliant, efficient, and have systemic control of the creation,
receipt, maintenance, use, and disposition of records; including the processes for capturing and maintaining evidence of information about business activities and transactions. The incumbents ensure traceable, verifiable, complete, accurate and reliable asset information is available to support business decisions for an assigned line of business (LOB). Incumbents develop implementation plans to ensure compliance with corporate RIM strategy and records governance.

The ERIM team coordinates and works with the Legal Department, Internal Audit, Regulatory Relations, Information Technology and other LOB's to manage risk and drive continuous improvement in our operations.

Position Summary

The Records and Information Management (RIM) Coordinator supports the implementation of
procedures for quality assurance and compliance, and provides guidance and training for
workgroups and offices in assigned area. The RIM Coordinator is the liaison between Enterprise
Records and Information Management (ERIM) and department records and information system
users and technology staff to ensure the business units' records management needs are met. The
RIM Coordinator will support various lines of business within assigned geographical area or
assigned office locations. The successful candidate must be an advocate for safety and will help PG&E attain its vision of being the leading utility by leveraging the skills and experience of a
diverse team to focus on the successful delivery and maintenance of a RIM program.
This position requires 70% travel. Location headquarters may be flexible and postions will be located through out the PG&E service area.


•2 years related experience in records management, customer service, operations, training, or
applicable experience
•Proficient with Microsoft Office

•Bachelor's degree in Engineering, Business, Finance, Economics, Accounting, Public Policy,
Legal Studies, or related discipline; or equivalent experience
•Gas Utility, and/or construction company experience •Involvement in ARMA (Associate of Records Management and Administrators), AIIM or other
related data organizations
•Understanding of ARMA International's Generally Accepted Recordkeeping Principles (GARP),
US DOD 5015.02, ISO 15489, and other relevant RIM industry guidelines
•Knowledge of systems and tools for paper and electronic records, such as Documentum,
SharePoint, etc.
•Project and process management skills
•Excellent verbal and written communication, interpersonal and influence skills
•Presentation skills; ability to deliver technical training
•Excellent analytical skills, problem-solving skills
•Advanced proficiency in Microsoft Office


The role of RIM Coordinator is:
•Provide change leadership support throughout assigned territory
•Assist the implementation of electronic and paper records assessments and clean up within all
territory offices
•Develop strong working relationships with LOB leaders in assigned areas/offices
•Work collaboratively with the ERIM Operations Teams and LOB embedded RIM Teams
•Play a key role in collaborating across ERIM with peer Supervisors, team members, and
•Collaborate across the company to facilitate and support adoption of consistent records
management practices and procedures
•Provide full time support to assigned area or office(s)
•Coordinate with ERIM to ensure local sustainability and effectiveness of PG&E's ERIM program.
•Responsible for ensuring compliance with PG&E RIM policies and procedures
•Support work groups for records related audits
•Monitor performance to identify gaps in processes and training
•Deliver training

•Maintain Vital Records inventories for departments
•Ensure proper handling and protection of Vital Records
•Serve as the point of contact for off-site storage vendor (new boxes sent, retrievals, re-files)
•Monitor status of records retrieved from off-site storage to ensure proper protection and timely
return to storage
•Manage on-site legal hold and shred bin process
•Understand ERRS and how to apply it across all lines of business
•Support maintenance of records inventories
•Understand and monitors controls for on-site physical and electronic records
•Understand systems of records used by assigned work groups and/or locations
•Foster cross-functional RIM support through ongoing communication and participation in RIM
•Recognize and escalate identified RIM related issues when appropriate
•Continue development of RIM education by seeking out additional training
•Facilitate on-site training as needed
•Understand ERIM processes, forms usage, and initiatives
•Serve as an on-site subject matter expert for RIM best practices
•Participate in / serve as RIM support during audits to ensure records continuity
•Serves as a local area expert for the Technical Information Library (TIL)
•Attend ERIM Coordinator Training Sessions
•Attend ERIM all hands quarterly meetings