Sr Services Manager - Contract Performance Mgmt

Ladysmith, Virginia
13 Oct 2016
02 Feb 2017
Oil and Gas
Contract Type
Full Time
This role will be measured on its customer relationship and the ability to produce financial and operating results for the Contractual Service business.  Each Sr Services Manager - Contract Performance Mgmt will be required to work independently to manage long-term service agreements.  Sr Services Manager - Contract Performance Mgmtare co-located with their respective customer and be responsible for delivering high quality customer solutions.

Essential Responsibilities

As the Sr Services Manager - Contract Performance Mgmt, you will:
  • Take ownership of the customer relationship & ability to meet internal GE objectives
  • Plan / coordinate activities on site of a larger project to fulfill a customer order according to contract / financial / commercial parameters and ensure customer satisfaction
  • Be responsible for outage scope planning and execution, including safety and closeout oversight
  • Oversee Extra Work, Job Cost Estimator (JCE), policy 6 target setting, and scope management for assigned customers
  • Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation
  • Work with the owners O&M to optimize reliability and availability in order to increase the facility's efficiency and profitability
  • Respond to the customer's technical inquiries
  • Maintain all contract related documentation such as extra work time sheets, insurance documents and etc.
  • Update and maintain input in the Field Service Portal (FSP), including the Oracle Field Services (OFS) system
  • Coordinate activities between field services (field engineers/craft labor), repairs and parts
  • Order, track and QC all covered parts and provide support in identifying parts, part numbers and drawings
  • Maintain unit operating history and parts life history for site and customer fleet
  • Support customer in forced, unplanned and planned unit outages
  • Order / track / validate Billing for major/minor maintenance parts and services requested by the customer
  • Be responsible for Quality and EHS oversight on work performed at assigned customer sites
  • Provide information and drive sales regarding the latest advancements in conversion, modification & upgrade opportunities to owner & as well as other up selling opportunities
  • Maintain unit operating history & parts life history on commercially available software
  • Maintain record of parts (by model & serial number) currently installed in each unit
  • Build strong partnerships within the value chain organization which will be extremely important to deliver high quality services
  • Develop and maintain an understanding of power plant or machine driven industries


  • Bachelor's Degree in Science / Business / Engineering (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry)
  • Minimum of 5 years of experience in power plant field services or contract management
  • Ability and willingness to travel, as required

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Be over two sites with a total of nine units for the same customer
  • Certified Six Sigma Green or Black Belt or equivalent Quality certification (GE Employees ONLY)
  • 7FA Gas Turbine, GE Steam Turbine and BOP knowledge
  • Familiarity with long-term parts and services contracts
  • Service experience with direct customer interface
  • G/T Field Engineering Program (FEP) or other G/T Technical experience
  • Successful P&L experience
  • Demonstrated communication & organizational skills
  • Proficiency with computer tools
  • Strong business / financial skills
  • Strong interpersonal skills
  • Technically savvy while having strong business acumen and ability to drive overall solutions/rigor to meet customer needs
  • Ability to take lead role in routine contracts
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