Service Manager (North Asia)

10 Oct 2016
22 Oct 2016
Oil and Gas
Contract Type
Full Time
The Service Manager (North Asia) serves as the key point of contact between the PS sub-region and OSS Asia for all onsite inspection / repair / machining / surface coating demand, for both contractual and transactional customers from Power Generation. This role reports to Region Director - OSS Asia.

Essential Responsibilities

•Single point of contact for region
Key point of contact for ITO/OTR team to review and assign incoming demand to the appropriate segment based on customer need and capacity. Drive demand placement quick turnaround.
•Responsible for field execution
Responsible to answer ITO/OTR team for all demands in the sub-region. Coordinate on-time execution by working closely with Segment Operation Managers and Optimization Team for any necessary 3rd party or global resources.
•Drive OSS sub-region growth
Embrace customer focus belief. Develop market for OSS growth. Perform regular customer visits with ITO/OTR team. Collaborate with domain experts for any joint efforts.
•Partner closely with ITO/OTR Team
Understand customers' CTQ for outage service requirements and understand ITO/OTR commercial strategies. Provide necessary technical education / training for internal to ensure strong understanding on OSS capabilities.
•Support technical proposals
Provide strong technical support on OSS services for proposal generation by ITO/OTR Team. Devise winning mobile strategies for profitable outage execution.


• Bachelor's degree in Engineering or relevant Degree/Diploma from an accredited college or university
• A minimum of 5 - 8 years' experience in customer service, field service or engineering role or equivalent strategic leadership role
• Senior position may be considered, based on relevant experience

Desired Characteristics

• Strong team player
• Strong technical expertise in Gas Turbine / Steam Turbine / Generator Services
• Strong interpersonal and communication skills
• Strong entrepreneurial spirit with strong desire to win
• Able to relate operational and financial metrics with growth strategies
• Demonstrated ability to anticipate, identify and resolve complex business issues working with multiple stakeholders
• Knowledge in Rewind, Rebladding, Machining, NDT, EMT, Borescope, insitu inspection work would be an added advantage
• Flexibility with schedule and ability to travel 30% of time