Global Process Senior Manager – Invoice Resolution

Pasay City, National Capital
06 Oct 2016
21 Jan 2017
Contract Type
Full Time
Vestas SSC provides processing services to Vestas businesses around the world, mainly in Finance & Accounting, Master Data Management, Procurement, Global Service Support Center and Remote Operations Center.

AP, AR and T&E
Global Finance

The team is under Global Finance of Vestas Shared Services Centre.
As part of Vestas Global Finance Shared Service Centre, the team is primarily responsible in providing standardized, rule based services to the region. This refers to the end-to-end processes of Accounts Payable, Accounts Receivable and Travel & Expenses. Proactively works with Regional Finance, Treasury and other SSC functional areas to ensure issues and concerns are addressed positively and in accordance within prescribed deadlines

  • Manages functional service delivery team within Accounts Payable or Accounts Receivable, Payment & Travel & Expense.
  • Advice Head of Finance Shared Services on applicable work set-up, organization structure and operations health, Service delivery improvements and optimization for overall SSC effectiveness and efficiency.
  • Recommend direction on the team priorities in collaboration with Team Leads based on the decided OGSM.
  • Identify operational prioritization, FTE spread / allocation based on the recommendation from Team Leads.
  • Drive issue resolution, including root cause analysis and prepare actions to raise performance.
  • Consolidate KPI's and PPI's for the functional team and decide on preventive and corrective actions in order to ensure performance in accordance with agreements based on TL's inputs.
  • Formulate a practicable Functional OGSM applicable to the Operations Scope and align it towards the Overall SSC OGSM and hit the targets.
  • Decide and align major changes in process and operational scopes which will require cross function assessment (RF / LoB / HQ) and provide sign-off for items which impacts Operations within their functional scope.
  • Ensure that review of integrity and accuracy of numbers related to SOX control Compliance requirements internal to the team as input to PMO.
  • Develop partnership and collaboration with Regional and HQ Counterparts for functions in scope and organize link up for feedback, process improvements and sharing of strategies to ensure optimum service delivery of the team.
  • Present and discuss OGSM with Team Leads and set clear expectations and do a quarterly review / make necessary updates on OGSM.
  • Implement and execute strategic direction and priorities set by the Management
  • Initiate Business Contingency Plan within the team to be shared to PMO for feasibility assessment and implementation.

  • Bachelor Degree required within Accountancy/Finance.
  • At least 3 years Supervisory/Managerial experience in finance and accounting, preferably in a shared service or business process outsourcing environment.
  • Good exposure in working with Service Level Agreements and/ or metrics (KPI).
  • Possess strong leadership and people skills


  • Preferably but not required white belt trained or with knowledge in process improvement methodologies.
  • Ability to assess risks in a given process and suggest value adding control activities to reduce risks to an acceptable level.
  • Very good English communication skills, both verbal and written.
  • Good in MS Office applications (MS Excel, PowerPoint, Outlook, etc.)
  • Flexible and willing to work on holidays as needed and on any shift as maybe assigned.
  • With positive behavior and attitude. Can blend well to different kind of personalities.
  • With knowledge in using ERP systems, preferably SAP.

What we offer:

Vestas Philippines is viewed as a key driver and enabler for Vestas' turnaround growth as a European Multinational in a very unique and specialized industry of Green Energy - Wind. Being a new blood to the industry, it boasts of a wide range of growth opportunities skills-wise and career-wise. People who will join will be key contributors to the transformation of the Service Center and can take pride in being one of its pioneers who will greatly contribute to shaping not only the operations but also the organization in the Philippines. A market leader in its industry globally, the breadth of exposure and potential in the organization is really huge and the company, as it grows, will surely leverage strong Filipino talents who will help in defining and strengthening a best-in-class Service Center Organization.

Additional information:

Primary Work Location: MOA Complex, Pasay City.

By joining Vestas, you join the only global energy company dedicated 100% to wind energy. Together with our customers, we have installed more than 51.000 turbines in over 70 countries, and we remain committed to increase that number via our superior, cost-effective wind technologies, products and services.

Since Vestas was founded in 1979, Vestas has achieved a market-leading position with more than 75 GW of installed wind turbines or around 19% of total global capacity.

Every day, everyone at Vestas works to make Vestas the undisputed global wind leader and the world's energy mix more sustainable - join us, and be part of ensuring a sustainable future for our planet.