Analyst - Billing

05 Oct 2016
21 Oct 2016
Contract Type
Full Time
Analyst - Billing

RWE npower require an Analyst to join their Billing Team within npower Business Solutions. This is a full time role to be based in our Oldbury office.

Why npower?

There has never been a better time to join us at npower as we embark on an exciting journey to become number one in customer experience in the energy industry and have also just been recognised as one of Britains Top Employers.

Role description and what were looking for:

Our Analysts ensure we receive quality metering and consumption data from our customers, to support the billing process. They manage the performance of metering agents in order for npower to meet its regulatory obligations.

Within this role you will provide support in an administrative capacity on a broad range of complex queries. You will also be responsible for investigating and resolving complex customer queries by liaising with the relevant stakeholders both internally and externally.

You will ensure that excellent customer service is maintained by managing expectations and resolving any issues that arise in an efficient and timely manner.

You will also validate and challenge information where necessary to identify conflicts of interest.

To be successful in this role we are looking for people who are excellent communicators with a strong attention to detail. You will enjoy and have a proven track record of taking ownership of queries and seeking resolution. You will also have stakeholder management experience in order to obtain information.

What youll get in return

Our people are our most important asset and are what sets us apart from the competition. We offer a competitive salary and impressive benefits package, and the opportunity to really shape the future of the business whilst receiving the support you need to develop your skill set and experience to achieve your long term ambitions.

Company overview

RWE npower is a leading UK energy company and is part of the RWE Group, one of Europes leading electricity and gas companies. We serve approximately 5 million customer accounts with electricity, gas and energy. Through RWE Generation, we operate and manage a flexible portfolio of coal, oil, biomass and gas-fired power stations, producing more than 10% of the electricity used in Great Britain.

npowers recruitment activity is managed by the Internal Resourcing team. All contact from recruitment agencies needs to be directed to For further information, please contact :