NX CAM Software Support Engineer - Advanced

Cypress, California
04 Oct 2016
10 Nov 2016
Oil and Gas
Contract Type
Full Time
Division Digital Factory (DF)
Job Type Regular

Business Unit Product Lifecycle Management
Job Time Full-Time

Functional Area ENG - Engineering
Experience Level Mid Level

Req ID 158832
Required Education Bachelors Degree

Location CA - Cypress
Required Travel 5%

Division Description
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm

Job Description
SUPPORTS EXPORT CONTROL DOCUMENTATION: Only U.S. Citizens, lawful permanent residents (green card), or other protected individual (i.e. persons designated as an asylee, refugee, or a temporary resident under amnesty provisions) may apply.

As an NX CAM Software Support Engineer in GTAC, you would be responsible for assisting customers in the use of Siemens PLM software products, working with other support agents and the development team, including the development managers, to escalate key customer issues.  Your primary focus in this position would be the Siemens NX CAM products, such as N/C Programming, Post Builder, Cavity Milling, Planar Milling, Feature Based Machining and Surface Contouring.

Job Description:

You would also be responsible for developing technical articles for publications, newsletters, and online customer self-help tools.You would assist in the testing and verification of software fixes during the development cycle.  Your scope of influence could include Marketing, Development, Onsite
Customers, User Groups and possibly Business Partners.

Duties and Responsibilities:

• Under minimal direction, analyze the customer's question or problem, and provide a solution or a workaround that meets the customer's needs when possible, in a timely manner.
• Duplicate reported customer problems, and provide explicit examples to development to allow them to reproduce any software issues that need
to be fixed.  Write detailed problem reports and enhancement requests.
• Identify critical issues and take responsibility for successful resolution of the issue.
• Actively participate and seek out GTAC department opportunities including product testing, resolving Incident Reports, creating Problem
Reports, creating GTAC Quarterly and Solution Center articles, and staff meeting discussions.
• Recommend improvements to GTAC objectives that will help us provide even better customer support.
• Provide technical training on the products that you support to other members of the GTAC team.
• Expand the scope of your product knowledge to include additional functional areas, applications, focal points or modules, while maintaining expertise in your primary product support area.  Strive for at least 80 hours a year of technical or professional training.
• Make positive contributions to the achievement of the GTAC objectives.
• Provide accurate exchanges of information to demonstrate knowledge of GTAC processes.


-10+ years NX CAM experience.  
-This position will require excellent analytical, written and verbal communication skills.  
-You must be able to comprehend complex software concepts and be familiar with common MS Office software.  
-You need either experience with, or the ability to quickly learn a software-based customer call tracking software package.

Preferred Skills

-Useful  skills would include Wire EDM, NX CMM Inspection, ISV Simulation, CAM automation and TCL programming.

Siemens encourages qualified long-term unemployed individuals to apply for open positions.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability status, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law:
Applicants and employees are protected under Federal law from discrimination. Click here to learn more.

Pay Transparency Non-Discrimination Provision:
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. Click here to learn more.