Sr Software Business Ops Ldr - Global Resource Management

Atlanta, California
04 Oct 2016
17 Dec 2016
Oil and Gas
Contract Type
Full Time
Global resource management an organizational strategy & operations function within the Power Digital customer success organization. The global resource manager ensures the optimal and effective use of the software staff (and often partners & contractors) by matching their capabilities and skills to strategic initiatives, customer projects, staffing plans, and requirements.

Essential Responsibilities

The global resource manager is the go-to source for project
and program managers who need individuals with various software services skills
assigned in order to fulfill the region's staffing plans for initiatives. The
global resource manager maintains information about individual staff
assignments, expected start/end dates, allocations of total available time and
roles filled. Actual usage versus planned usage for each initiative is tracked,
and major variances are escalated.

  • Monitoring and either taking direct action or escalating in
    cases involving the optimal and effective usage of the entire cadre of
    resources, specific roles, and/or sets of capabilities.
  • Reporting instances of underuse/overuse - and/or variations
    from agreed-on plans - of resources to leadership, together with
    recommendations for specific actions or remedies.
  • Collecting individual job performance data at the end of
    initiative assignments from colleagues, business partners and others, for use
    as input during resource planning reviews.
  • Maintaining or contributing to future-oriented workforce
    management activities in order to forecast growing (or shrinking) resource
    staff numbers, the need for new and changed capabilities and skill sets, and/or
    the decline in use of current capabilities and skills.
  • Develop and maintain - often in cooperation with human
    resources - a "set" of software services roles, role descriptions,
    responsibility matrices, capability models, required skills and abilities
    mapped to projects' and programs' life cycles, organizational support activities,
    methods and practices, and approaches to software provisioning and
    business-as-usual sustainment.
  • Develop and maintain - often in sophisticated software
    program and portfolio management (PPM) or resource management tools - a
    framework to track (over time) individual assignments/role assignments to
    specific projects, programs and other structured work activities.
  • Define and use a resource request and assignment process
    that receives, analyzes and offers available staff members (together with data
    about their individual capabilities and recent project performance history) for
    selection by requesting that project and program (and sometimes line) managers
    staff organizational initiatives and activities with software services staff
    members and contractors.
  • Maintain and make visible various timely and accurate
    analyses of the current and projected states of assignment, consumption and
    availability of all software services staff members with the abilities and
    skills appropriate for work on projects and programs.
  • Provide management and leadership with agreed-on software
    services resource reports and advisories that are timely and accurate to
    support governance activities around the selection, prioritization, strategic
    and organizational planning, and execution oversight of initiatives.
  • Define needed inputs, input sources, "ownership,"
    time frames, and actual data content required to maintain and report
    "actual time worked data" compared with "planned time
    worked" data. Identify and track variances and trends, and also apply
    leadership-defined criteria for escalation and action required when confronted
    with poorly maintained conformance to agreed-on numbers, roles and use of
    skills for assigned IT resources.


Basic Qualifications:

  • A bachelor's degree in IT, software engineering, general,
    business, project, human resources and/or supply chain management.
  • At least seven years of experience in one or more of the
    following areas: recruiting, business or IT/software/services management,
    staffing/placement, resource management, IT/software/services consulting or
    professional services, IT/software/services project or program management.

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for
    employment visas, now or in the future, for this job.
  • Any offer of employment is conditioned upon the successful
    completion of a background investigation and drug screen.
  • Must be willing to travel.
  • Must be willing to work out of an office located in San
    Ramon, CA or Atlanta, GA.

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Knowledge of project, program management disciplines
  • Analytical and business skills to model staffing approaches,
    test alternative impact(s), and understand the time, effort and cost
    implications of choices
  • Ability to negotiate with, influence and resolve issues with
    one or multiple line managers or initiative managers when proposing available
    staff members, optimizing usage and ensuring that difficult choices are
  • Interpersonal skills, critical listening, conflict
    resolution, empathy
  • Experience dealing with third-party suppliers and a
    contingent workforce
  • Experience managing or influencing a global team
  • Overall general management abilities and experience with
    assembling, analyzing, recommending, escalating, reporting, and explaining
    various kinds of metrical, graphical, situational, interpersonal, and other
    issues and risks surrounding resources to management and senior leadership
  • Typical and expected familiarity with enterprise resource
    management tools and software, like ERP, SAP, ServiceMax, etc.
  • The ability to think outside the box - understanding essence
    of what is being requested from an overall organizational perspective, and
    responding to the spirit of the request with workable resource options &