Field Services 6

03 Oct 2016
20 Oct 2016
Oil and Gas
Contract Type
Full Time
The successful candidate will be responsible for handling all incoming Direct Customers calls and transferred/dropped cases to the GT QRC during their scheduled working hours when in an office environment (home office or GE Office) to resolve the issue(s) quickly when applying their technical expertise and utilizing when possible the "RM&D" Remote Monitoring & Diagnostic system(s)

Essential Responsibilities

Technical issues resolution in a timely manner
Reduce on site services' execution jobs by solving technical issues on a remotely basis
Act as technical expert for customers using the remote system and process
If technical issue cannot be solved remotely, request on site execution in terms of maximizing efficiency and optimizing resources
Receive, Log, Resolve issue(s) quick OR when necessary, Forward issues to correct x-function to resolve the issue fast
Collecting of fleet issues to support the emergent issue process
Optimizing of first fix rate via telephone and remote support
Participation in the 24/7/365 Support shifts per Aero business structure and product line, which includes weekend duty
Attend periodically (4 times/ 1 per quarter) annually field service jobs to maintain product line expertise.
Attend product line training's for all Aero products to broaden your product line knowledge and expertise.


3-10 years previous work experience as field services technician (Controls/Electric) on various controls panels (Woodward/GE/Fanuc)
Be able to read and interpret electrical/mechanical flow and instrument diagrams.
Self-initiated communications with end user (on-site customers) to help resolve issues.
Strong knowledge of products and services of Aero Product line.
Ability to analyze operating data to understand nature of customer issues quickly.
Good communication skills, issue tracking in the business's applied tool, clarity of process and business structure
Strong computer skills and advanced user of office package (Word, Excel, PowerPoint)
Fluent in local language of your position location of country and working knowledge of English it is a plus if you know other languages too.

Desired Characteristics

• Degree in Engineering is preferred
• Strong oral and written communication skills
• Strong interpersonal skills
• Proven analytical and quality improvement ability
• Able to interface at all levels of the organization both internally and externally