Business Analyst, Senior - San Francisco, CA

San Francisco, California
25 Sep 2016
09 Nov 2016
Oil and Gas
Contract Type
Full Time

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, "Together, Building a Better California" is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

The Employee and Leadership Development (LED) team is a dynamic group within PG&E's HR-Talent Management & Inclusion Department that focuses on designing and implementing programs in support of employee productivity. We are seeking team members who can thrive autonomously in a fast paced environment that is undergoing change. To be successful, you must possess a passion for employee development and innovation, be customer focused, be able to build strong internal and external relationships, and have a strong propensity for action, results and continuous improvement.

Position Summary

This position is responsible for developing and implementing a strategy for metrics and reporting that demonstrate the value of Leadership and Employee Development's products and services to our line of business clients and governance bodies. This position will also provide financial analysis and cost modeling support for a diverse portfolio of learning and development courseware and projects that have high impact across PG&E.

Key Performance Indicators Develops a set of key performance indicators that demonstrate to our Line of Business clients and governing bodies that the products and services provided by LED are making a difference in attracting, developing, and retaining talent at PG&E. Design and implement a scorecard that clearly communicates progress against these key performance indicators.

Operational Effectiveness
Establishes metrics that measure operational effectiveness to include data analysis, synthesis, and reporting. This will include establishing and tracking metrics, such as reporting program enrollments, course completions, learning application, and identified improvement measures, to drive effectiveness and efficiencies.

Financial Analysis and Reporting
Under the direction of the LED Principle responsible for budget management, assist in the collection, modeling, analysis and reporting of financial data. Generate monthly reports for leadership and governing bodies. Assist in integrated planning process on annually. .


• Bachelor of Science in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required
• Minimum of 4 years experience in information analysis, project and/or program management or related field
• Ability to travel 10% (within the PG&E service territory)

• MBA or equivalent graduate degree desired
• Advanced Microsoft Excel skills
• Ability to graphically represent data
• Proficient with Microsoft Office Suite
• Strong client relationship skills
• Demonstrated ability to identify and create process support tools
• Background in learning & development
• Prior PG&E budget experience
• Experience with Tableau


Job responsibilities may include, but are not limited to:

Project management: Manage small to mid-size projects including developing the project plan. Examples of projects include managing aspects metrics development or continuous improvement projects.

Metrics and Reporting: Choose from different analytical methods, approaches and tactics to meet business analysis requirements in an efficient manner. Gather data and conduct analysis. This may include collaborating on development and maintenance of standard reports and/or developing and maintaining custom and ad-hoc reports needed to ensure alignment efforts and highlight problematic areas early so they may be addressed. Conduct budget analysis and support reporting requirements. Provide reporting and metrics to inform strategic direction.

Measurement: Establish, implement and monitor program metrics to ensure cost-effective, efficient processes. Measurement may include built-in process feedback, stakeholder meetings, focus groups, and surveys. Compile and analyzes data, document work process and procedures, conduct internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions.

Relationship Management: Develop and maintain partnerships with key internal and external stakeholders and cross functional team members to support an integrated perspective across HR and the company, and a collaborative approach to Professional Development's work.