Design Lead, Expert

San Francisco, California
16 Sep 2016
02 Jan 2017
Oil and Gas
Contract Type
Full Time

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And wedeliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, "Together, Building a Better California" is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We knowthat the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve theirquality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employerthat actively pursues and hires a diverse workforce.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protectedveteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

PG&E's Information Technology (IT) organizationis comprised of various unified departments which collaborate effectively in order to deliver high quality technology solutions.
The Enterprise Mobility Center of Excellence (Digital Catalyst) is a new enterprise team that is responsible for workingcollaboratively with the lines of business (e.g., Gas Operations, Electric Operations, etc.) to implement consumer grade mobile solutions across various user groups (e.g., field users, office workers, etc.). This includes, but is not limited to:
• Deployingbest-in-class / rapid delivery capability for mobile solutions
• Simplifying, improving, and standardizing business work management processes for mobile needs

Digital Catalyst consists of a staff of highly skilled professionals working together toproduce mobile solutions following an agile methodology. We are a "start-up" department within IT and building a team of driven and creative mobile developers. We take the time to understand our partners' needs and translate those into solutions that delight ourusers. Our goal is to deliver products with intuitive user experience that will improve PG&E employees' safety, productivity and overall well-being.

Position Summary

We are seeking an experienced Design Lead in the EMCOE/Digital Catalystteam who will concurrently support one or more custom mobility products across mobile app development. You will support the team, the Product Owner, and Scrum Master to effectively communicate the vision of a product based on user-centric design principles. You willbe responsible for bring the users' desired experience to light through experience mapping, story boarding, and prototyping.

What you will get
• The opportunity to contribute, in the earliest stages, a best in class digital organization that shipsreal products to real users every week
• Extreme management support for your development and your day to day success
• Autonomy to make decisions in a rapidly growing team
• Best in class perks and benefits


• Bachelor of Arts or Bachelor of Science in Industrial Design, Graphic Design, Human Factors, Industrial Engineering, Applied Psychology, Fine Arts, Web Design, Human-Computer Interaction etc. or equivalent work experience
• 7+ years ofrelated work experience
• Experience as a Design Lead of an agile development team
• Experience with design of mobile applications

Desired Education / Skills:
• Masters of Arts or Masters of Science in Industrial Design, Graphic Design,Human Factors, Industrial Engineering, Applied Psychology, Fine Arts, Web Design, etc. or equivalent work experience
• 5+ years of experience working as a Design Lead in an agile environment
• Experience with Adobe Illustrator, InDesign, Photoshop, orSketch
• Experience with InVision, Principle, or Framer JS
• Experience with After Effects
• Deep knowledge of relevant domains/products/journeys
• Ability to promote innovative thinking and user-centric-approach within the team
• Ability tofacilitate design workshops
• Past developer experience
• Strong communication skills with ability to communicate complex messages and teach new concepts
• Active coach and mentor whose goal is to grow and maximize the team's potential
• Brings ahigh-energy and passionate outlook to the job and can influence those around her/him
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace
• Ability to build strong relationships and influence leadership andstakeholders


• Advocate effectively for the user to Product Owner and Technical Lead/Architect
• Champion user-centric design and coach other on building user empathy
• Support product teams in translating businessrequirements into engaging interactive experiences
• Create assets that address user pain and unmet needs with timely delivery
• Lead user research
• Lead usability and usefulness workshops
• Develop user journeys that motivate users to engagefully with the interactive concept/prototype
• Develop strong perspective on product vision
• Develop "aspirational design" for a product based on user feedback
• Effectively communicate vision to product delivery team with quality assets such asprototypes and story boards
• Recognize the most important aspects of end-user work
• Structure and execute complex problem-solving sessions to address end-user needs
• Identify a "plan of action" with Product Owners and Scrum Masters to help formproduct roadmap
• Drive consensus with Product Owner on vision
• Collaboratively work with design and development teams
• Devise empathic, elegant design alternatives
• Share and leverage deep UX experience to guide the design of world-class user experience solutions