Customer Service Advisor - Bedford

16 Sep 2016
15 Jan 2017
Contract Type
Full Time
To apply for this role CLICK HERE and then click register
When a customer has logged a query or problem, you'll be the back office support that will make sure their issue is sorted out quickly and efficiently. You'll use your great problem solving skills to find out what's gone wrong, and will take the best course of action to get things back on track.
This isn't a contact centre role, but if picking up the phone is the best way to get a problem solved, that's exactly what you'll do - our Customer Service Advisors make around half a dozen calls a day.
You'll be proactive, with excellent problem solving, communication, customer service, and administration skills. You'll be helping customers who have come across an issue with their energy account, so you'll also be empathetic and will understand how they feel, and what the best way to sort out their issue would be.

In return for your hard work and dedication, you'll receive an award-winning benefits package - including 26 days annual leave plus bank holidays, an annual bonus scheme, and your salary will go up as your skills and expertise develop too. Comprehensive training will be given when you start, as well as ongoing support throughout your career here, and there will be opportunities to progress in your role and climb the ladder if you're the ambitious type.
These customer service roles are permanent and the working hours are 37 hours a week between 8am and 8pm during the week and 8am to 6pm on Saturdays. You'll have a day off during the week, as well as Sundays. You'll know your shifts 12 weeks in advance.  Part-time working patterns may be considered.
We are looking to recruit from October 2016.
To apply for this role CLICK HERE and click register on the next page.